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Business ch 1-3
| Question | Answer |
|---|---|
| The belief that one's own race is superior is known as | Ethocenterism |
| Social presence | The degree of "silence" (being there) between a sender and receiver using a communication medium |
| The most effective groups and teams have members who are willing to | establish rules and abide by those rules |
| Eye contact, facial expressions, body movements, space, time, distance, and appearance are all examples of nonverbal communication (true/false) | True |
| The three primary business communication functions are to inform, to persuade, and to entertain (true/false) | False |
| Organization for economic cooperation and development | The organization that promoted the new global treaty that bans the practice of bribery of foreign government officials |
| Which statement about middle class in emerging economies is accurate? | Once known only for cheap labor, many countries with emerging economies are now seen as promising markets |
| Most accurate statement about eye contact | Communicators consider the eyes to be the most accurate predictor of a speaker's true feelings and attitudes |
| Which statement about meeting agendas is most accurate | An agenda should include any premeeting preparation expected of participants |
| The number of foreign-born persons in the US is decreasing (true/false) | False |
| Virtual teams may be global or local (true/false) | True |
| What is a typical ground rule for virtual meetings? | Outlining procedure for asking/answering questions ; Asking participants not to multitask during meeting ; reminding participants to turn off phones alarms electronic devices |
| What is an example of external organizational communication | A brochure sent to a prospective customer |
| In office conversation what is a topic to avoid | Problems with health, personal relationship, salary or personal finances |
| Oral or written communication skills, listening , nonverbal behavior, and etiquette expertise are all examples of soft skills (true/false) | true |
| A country with high context culture is | Japan or Asian countries |
| What is the first step in solving business problems completely? | Understanding the problem clearly |
| In addition to possesing strong communication skills todays workers must also be media savy which means what? | Using effective marketing tools to promote a company's products and services |
| What statement about team-based management is least accurate? | Companies that use team-based management prefer to train employees in teamwork skills rather than hire new workers who already posses these skills |
| To operate ethically teams should represent the organization's view, respect privileged information and what? | Avoid advocating actions that would negatively affect members of society |
| Leaning forward, maintaining eye contact, and listening to more than a person's spoken words are ways to show you are what? | Actively involved |
| Social media are not effective intercultural communication tools because they only reinforce cultural differences (true/false) | False |
| A good agenda includes any premeeting preparation expected of participants (true/false) | True |
| Most of us listen at 75% efficiency (true/false) | False |
| Communication today generally flows one way -from companies to the public (true/false) | False |
| Awareness of gender difference can help you become a more sensitive and knowledgeable listener (true/false) | True |
| What is on of the most accurate statement about a culture? | Cultural rules of behavior learned from your family and society are conditioned from early childhood |
| Project-based teams are becoming a thing of the past as workers are dispersed in various lactions (true/false) | False |
| Globally, ethical codes of conduct are becoming more sophisticated and accessible | True |
| What is the following statements about ending a meeting is most accurate? | All participants should leave the meeting with a full understanding of what has been accomplished |
| You are born with the abilities to read, listen, speak, an wirte effectively (true/false) | False |
| Communicators in high-context cultures are what | More likely to be intuitive and contemplative |
| "Around-the-clock availability" means | that you may be excepted to work long hours without extra compensation and be available |
| What method for reaching group decisions is this team using? | Majority |
| Which U.S laws prohibits payments to foreign officals for the purpose of obtaining or retaining business? | Foreign Corrupt practices act of 1977 |
| The 21st century economy depends mainly on | information and knowledge |
| What is the most accurate statement about time orientation across cultures is most accurate? | Most cultures generally perceive time as limited in the workplace and therefore are punctual |
| What is the most accurate statement anout social networking among cultures? | In real life and online we instinctively tend to gravitate toward people who seem similar to us |
| Intercultural communication, team building, and conflict resolution are skills that can be learned in diversity training programs (true/false) | True |
| what is an advantage of written communication? | Creates a permanent record |
| What is true about tolerance? | To improve tolerance, one must practice empathy |
| The invisible barrier of attitudes and prejudices perceived to block women from reaching important corporate positions has been called what? | Gender gap |
| Examples of intercultural competence include using objective terms to describe cultural attire, following their lead when interacting with businesspeople in other cultures and what? | Using head nods, eye contact, facial, expressions, and physical proximity supportively |
| The rules, values, and attitudes of culture are inherent that is we are born with them (true/false) | False |
| Which of the following is an example of a hard skill? | Knowing how to prepare financial statements |
| The knowledge culture of todays workplace can include factory production employees (true/false) | True |
| E-mail is considered a leaner medium than face-to-face communication | False |
| Covering up incidents, abusing sick days, lying to a supervisor, taking credit for a colleague's ideas, and inflating grades on a resume are examples of what | Unethical actions |
Created by:
taylorlynn