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BUS MNGT 221-01 Ch.4

Definition Terms
The way in which people in an organization are different from and similar to one another. Workforce diversity
Easily perceived differences that may trigger certain stereotypes, but do not necessarily reflect the ways people think or feel. surface- level diversity
Deep-level diversity Differences in values, personality, and work preferences.
Race Biological heritage (including skin color and associated traits) that people use to identify themselves.
Ethnicity Social traits (such as cultural background or allegiance) that are shared by a human population.
Bias Tendency or preference toward a particular perspective or ideology.
Prejudice Preconceived belief, opinion, or judgement toward a person or a group of people.
Stereotyping Judging a person based on a prejudicial perception of a group to which that person belongs.
Discrimination When someone acts out their prejudicial attitudes toward people who are the targets of their prejudice.
Glass ceiling Invisible barrier that separates women and minorities from top management positions.
Mentoring Process whereby an experienced organizational member (mentor) provides advice and guidance to a less-experienced member (protege).
Diversity Skills Training Specialized training to educate employees
Employee resource groups Groups made up of employees connected by some common dimension of diversity.
Created by: tawania
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