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Business AOS2 SAC2
| Question | Answer |
|---|---|
| What does managing employees involve? | Direct, guide, motivate, lead, support, supervise, develop, train. |
| How can employees relate to business objectives? | Employees can be a vital asset and competitive advantage for a business. Employees are the ones who achieve business objectives. To achieve objectives, it is important that employees are performing to their potential. |
| What benefits can a motivated employee have for the business? | Improved productivity, strong culture, reduced staff absenteeism and staff turnover and achievement of objectives. |
| What are the three motivation theories? | Hierarchy of needs (Maslow) Goal setting theory (Locke and Latham) Four drive theory (Lawrence and Nohria) |
| What are the 5 human needs according to Maslow's hierarchy? | Physiological, Safety & Security, Love & Belongingness, Self esteem and Self Actualisation |
| What are the extrinsic motivators? | Physiological and Safety |
| What are the intrinsic motivators? | Love & Belongingness, Self Esteem and Self Actualisation |
| What is the lower order of needs? | Extrinsic. |
| What is the higher order of needs? | Intrinsic. |
| What happens when the first level of motivation is satisfied? | Once the level was satisfied the employee would be motivated by the next level in the hierarchy. This continues up the hierarchy. |
| How can a manager use Maslow's theory? | Managers can identify where employees are on the hierarchy and implement strategies to satisfy the level they are on. Managers must understand that employees will be on different levels in the hierarchy. A variety of strategies must be implemented. |
| What are examples of physiological? | Basic wage, good employment conditions. |
| What are examples of safety and security? | Exceeding OH&S laws, longer term employment contracts. |
| What are examples of Love and Belongingness? | Social gatherings, open workspaces. |
| What are examples of self esteem? | Promotion, recognition and awards. |
| What are examples of self actualisation? | Challenging work. |
| What 5 key principles should goals have to provide a successful high level of motivation? | Clarity Challenge Commitment Feedback Task Complexity |
| What is meant by Clarity? | Clarity is ensuring that goals are clear and specific. |
| What is meant by Challenge? | More challenging goals create a higher levels of motivation. However goals cannot be overwhelming. |
| What is meant by Commitment? | Goals where the employee is committed to achieving the goal provide more motivation. Collaboratively setting goals can help drive commitment. |
| What is meant by Feedback? | Regular feedback helps maintain momentum and keeps the employee on track towards the goal. |
| What is meant by Task Complexity? | Tasks should not be so complex that the employee doesn't expect they can achieve it. |
| What is the Four Drive theory? | The four drive theory states that there are four basic motivational needs that drive peoples emotions and behaviours. The four drives come from humans' evolutionary past. |
| What are the four drives? | Acquire, Bond, Defend, Comprehend. |
| What is the drive to acquire? | Where the individual is driven to gather material items (clothing, shelter and other material good). Individuals are also driven to acquire status, accomplishments and power. |
| What is the drive to bond? | The individual is driven to seek strong working relationships within the business. Employees want to feel as though they 'belong' to the business. |
| What is the drive to comprehend? | Employees are driven to learn and to be challenged in their role. There is a drive to have their curiosity satisfied. |
| What is the drive to defend? | employees are driven to defend themselves,their family,friends,possession or accomplishments.The aim is to have an environment where the employee doesn't need to defend themselves.If they need tothere should be processes in place to allow this to happen. |
| What happens if one drive dominates the others for an employee? | It can lead to an imbalance of personal and business outcomes. |
| What are possible strategies of motivation for the drive to acquire? | Competitive pay, monetary rewards programs, Offering career advancement for high achieving employees and appropriately recognising good performance. |
| What are possible strategies of motivation for the drive to bond? | Set up support programs (e.g mentoring), structuring work in teams, Build a culture that values sharing, social gathering, employee centred management styles. |
| What are possible strategies of motivation for the drive to comprehend? | Interesting work, provide opportunities to learn new things, provide challenging work, ensure work/job is meaningful, support growth and learning opportunities (training and development). |
| What are possible strategies of motivation for the drive to defend? | Ensure performance evaluations are fair, Set clear and transparent objectives, have resolution processes in place (e.g. grievance procedure). |
Created by:
Mskan09
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