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MIS 101 Exam 2

Question	Answer
Which of the following is a characteristic of an inter-enterprise information system?	Its problem solutions affect multiple organizations.
What are the major ERP products of Microsoft Dynamics?	AX, Nav, GP, and Solomon
Which of the following is an effective and acceptable technique to overcome employee resistance while implementing new enterprise systems?	conducting contests with cash prizes among employees
The two dimensions of process quality are ________.	efficiency and effectiveness
An Enterprise Resource Planning (ERP) solution does not include ________.	the company's operational data
Joseph wishes to increase the operational efficiency of his new startup. In order to achieve this, what should Joseph do?	Joseph should use integrated data stored in his firm's central database to analyze its day-to-day activities
Which of the following is a solution for problems arising from information silos?	integrating data into a single database
Which phase of the customer life cycle categorizes customers according to value and attempt to win back high-value customers?	loss/churn
Which of the following statements about enterprise information systems is true?	They are very difficult to change.
Which of the following workgroup processes is related to manufacturing?	capacity planning and scheduling
Which of the following workgroup processes is related to customer service?	account tracking
A(n)________ system is a suite of applications, a database, and a set of inherent processes for managing all the interactions with the customer, from lead generation to customer service.	customer relationship management
Apparels has launched its new stock of summer wear. It plans to target shoppers between ages 20-30 to sell products. Joe is responsible for sending out promotional emails and messages to the target customers. Joe belongs to the ___ department of Apparels.	marketing
Which of the following information systems eliminates data duplication and carefully manages changes to duplicated data to maintain consistency?	enterprise information systems
Information systems improve process quality by ________.	controlling process flow
Enterprise application integration is a ________.	suite of software applications that consolidates existing systems by providing layers of software that connect applications together
________ is a measure of the ratio of process outputs to inputs.	Process efficiency
ERP vendors sometimes train an organization's employees, called Super Users, to become in-house ERP trainers in training sessions called ________.	train the trainer
Lilian interviews ten applicants for the position of sales manager in her organization. Based on the applicants' qualification and experience, she selects the best candidate. Lilian belongs to the ________ workgroup.	human resources
Which ERP vendor acquired PeopleSoft and Siebel?	Oracle
Which phase of the customer life cycle focuses on increasing the value of existing customers by selling them more product?	relationship management
Process ________ is a measure of how well a process achieves organizational strategy.	effectiveness
When an organization has inconsistent duplicated data, it is said to have a(n) ________.	data integrity problem
________ are predesigned procedures for using software products.	Inherent processes
The company's R&D department works on technologically enhancing the products. The new products are an instant hit in the market and considerably increase Jobcon's market share. This is an example of the R&D department's ________.	effectiveness
Which of the following is an example of a structured process?	customer returns
Which of the following ERP products did Infor acquire?	Baan
However, shoppers prefer other stores to it as there is always a long queue at the billing counter. The billing registers make the entire process inefficient. Which of the following steps should the supermarket management take to improve billing process?	change process resources
A(n) ________ is a computer program stored within a database that runs to keep the database consistent when certain conditions arise.	trigger
Carla, a budding restaurateur, meets a veteran chef and restaurateur, Giovanni. Carla wishes to analyze the purchasing pattern of her customer base. Which of the following is most likely to be a piece of sound advice that Giovanni would offer to Carla?	Carla should use her restaurant's distributed systems to know more about her customers' purchasing patterns.
Joanna is appointed as a media advisor at a publishing house. With her love of writing and a graduate degree in mass communication, Joanna is confident of being successful at her job. Joanna's confidence is a reflection of her ________.	self-efficacy
When an organization has inconsistent duplicated data, it is said to have a(n) ________.	data integrity problem
The installation gave rise to a number of issues among different departments. These issues complicated the process as the company had not appointed anyone to resolve them. This is an example of __ while implementing enterprise information systems.	a lack of collaborative management
________ is a measure of the ratio of process outputs to inputs.	Process efficiency
Which of the following is a solution for problems arising from information silos?	integrating data into a single database
Which of the following is an example of a dynamic process?	Nike uses Facebook and Twitter to generate buzz about its new line of running shoes.
________ are predesigned procedures for using software products.	Inherent processes
ERP vendors sometimes train an organization's employees, called Super Users, to become in-house ERP trainers in training sessions called ________.	train the trainer
Which of the following is a characteristic of an inter-enterprise information system?	Its problem solutions affect multiple organizations.
Which phase of the customer life cycle focuses on increasing the value of existing customers by selling them more product?	relationship management
Which of the following conditions exists when data are isolated in separated information systems?	information silo
Identify the top two ERP vendors.	SAP and Oracle
Enterprise application integration is a ________.	suite of software applications that consolidates existing systems by providing layers of software that connect applications together
Which of the following is true of implementing new enterprise systems?	It is expensive and can be well over the budget.
________ is the activity of altering existing and designing new business processes to take advantage of new information systems.	Business process reengineering
A stored procedure is a ________.	computer program stored in a database that is used to enforce business rules
________ is an example of an inter-enterprise information system.	PRIDE
The primary purpose of an ERP system is ________.	integration
Matt works at a restaurant. His job is to take orders and pass it on to kitchen staff. As a result of being short-staffed, the management decided to automate Matt's job and assign him kitchen duties instead. In this case, information systems is ________.	performing an activity
________ processes span an organization and support activities in multiple departments.	Enterprise
ERP training falls into two broad categories. One of the categories is training on how to use the ERP application software. What does the training include?	steps for using the applications to accomplish the activities in various processes
The major benefit of enterprise application integration is that it ________.	enables organizations to use existing applications
________ are formally defined, standardized processes that involve day-to-day operations.	Structured processes
The inherent processes defined in an ERP solution are referred to by some ERP vendors as ________.	process blueprints
Which of the following statements is true about workgroup information systems?	They support 10 to 100 users.
________ decisions are those that support broad-scope, organizational issues.	Strategic
Which of the following statements is true of managing tasks?	No benefit will come from the task list unless every task has a date by which it is to be completed.
Which of the following tools facilitates asynchronous communication?	discussion forum
Collaboration is defined as a group of people ________.	working together to achieve a common goal
Project data is data that is ________.	part of the collaboration's work product
A student group that is working on a project is considered to be a collaboration if the ________.	members provide feedback on each other's work
Which of the following is the most important trait that an effective collaborator should have?	giving and receiving critical feedback
The term ________ refers to a collaboration tool where team members can easily respond and the management can easily identify the people who have not responded to a request.	team survey
The directors of X-lam Inc., a manufacturer of electric water heaters, meet to discuss ways to increase their net profit. They decide to manufacture electric toasters and thus invest in a new product line. This investment is an example of a(n) _ decision.	strategic
Discussion forums are better suited than emails in asynchronous communication because ________.	they keep the discussion from going off track
Project teams should document project results and information for future teams. Which of the following is the project management phase in which the teams perform this function?	finalizing
Which of the following questions is best answered through unstructured decision making?	Should we continue to outsource our bookkeeping processes?
In the context of shared content with version control, shared documents are placed into shared directories called ________.	libraries
Identify the project management phase in which the budget and tasks of a project are managed.	doing
________ decisions are the most structured and have very little need for collaboration.	Operational
Carl, has to update the enterprise software system used by the organization. He is responsible for determining the hardware and software that would be required to implement the new system. Carl's decisions, in this case, are ________.	strategic
________ communication occurs within a team when all team members meet at the same time.	Synchronous
According to J. Richard Hackman, which of the following is a primary criterion for judging team success?	successful outcome
An organization uses a formula to compute the reorder quantity of an item in inventory. This is an example of a(n) ________ decision process.	structured
________ decisions are concerned with day-to-day activities.	Operational
Team roles, responsibilities, and authorities are established during the ________ phase of a project.	starting
Identify a key difference between managerial decisions and operational decisions.	Managerial decisions concern the allocation of resources, whereas operational decisions concern day-to-day activities.
Noah assembles a team that comprises of the best workers in the organization and creates a project plan that optimizes the resources available to him. His decisions, in this scenario, are ________ in nature.	managerial
________ is a popular commercial webinar product used in virtual sales presentations.	WebEx
Which of the following is a key difference between strategic decisions and managerial decisions?	Managerial decisions concern allocation and utilization of resources, whereas strategic decisions concern broad organizational issues.
The fundamental purpose of the starting phase of a project is ________.	setting the ground rules for the project and team
Project metadata is data that is ________.	utilized to manage the project
A company's top managers meet to decide on a potential merger with one of its competitors. They discuss various aspects of the merger, such as business valuations and conducting due diligence. This is an example of ________ decision making.	unstructured
Identify a task that should be performed during the planning phase of project management.	determining the schedule
________ is defined as a group of people working together to achieve a common goal via a process of feedback and iteration.	Collaboration
Collaboration is defined as a group of people ________.	working together to achieve a common goal
________ decisions are the most structured and have very little need for collaboration.	Operational
A student group that is working on a project is considered to be a collaboration if the ________.	members provide feedback on each other's work
Which of the following decisions is least likely to involve collaboration?	How much of product A should be ordered from vendor B?
Managerial decisions are decisions about ________.	the utilization of resources
The use of a conference call is an example of ________ communication.	synchronous
Team roles, responsibilities, and authorities are established during the ________ phase of a project.	starting
Discussion forums are better suited than emails in asynchronous communication because ________.	they keep the discussion from going off track
Which of the following is the most important trait that an effective collaborator should have?	giving and receiving critical feedback
X-lam, a manufacturer of electric water heaters, meet to discuss ways to increase their net profit. They decide to manufacture electric toasters and thus invest in a new product line. This investment is an example of a(n) ________ decision.	strategic
Identify the project management phase in which the budget and tasks of a project are managed.	doing
Kyra, an inventory manager, orders 500 units of Type-2 steel beams for the current month from the company's usual vendor. In doing so, she has made a(n) ________ decision.	operational
A student team, which is assigned a term project, works together to achieve results. They provide continuous feedback to each other and thus, complete the project. Which of the following is being illustrated in this activity?	collaboration
Which of the following statements is true about working with Google Drive?	Google tracks document revisions, with brief summaries of changes made.
According to J. Richard Hackman, which of the following is a primary criterion for judging team success?	successful outcome
She delegates tasks like choosing the venue, posting invitations, and planning logistics to her team members. She also specifies a time frame for each task. Roselyn's project is in the ________ phase of project management.	planning
The need for collaboration is greatest for ________ decisions.	strategic
Identify a task that should be performed during the planning phase of project management.	determining the schedule
The main purpose of the planning phase in a project is to ________.	determine who will do what and by when
A project manager has to manage tasks and identify schedule problems during the ________ phase of project management.	doing
________ is defined as a group of people working together to achieve a common goal via a process of feedback and iteration.	Collaboration
________ decisions are those that support broad-scope, organizational issues.	Strategic
Andrea discusses with Bryan a few ways to improve his productivity. Bryan feels that Andrea is overreacting. Which of the following is a valid observation of this scenario?	Bryan needs to learn to receive feedback.
The term ________ refers to a collaboration tool where team members can easily respond and the management can easily identify the people who have not responded to a request.	team survey
Which of the following is an example of a strategic decision?	deciding to open a centralized distribution system
Which of the following alternatives for sharing content provides version control?	Microsoft SharePoint
Which of the following is a comprehensive tool for communication?	Skype for Business
Evelyn lays down certain rules regarding the methods that can be used to achieve their project goals. Evelyn's project is in the ________ phase of project management.	starting
Which of the following is an example of IaaS?	Amazon S3
Which of the following is an example of PaaS, a category of cloud hosting?	Microsoft Windows Azure
A ________ is a set of rules that programs on two communicating devices follow.	protocol
Which of the following uses sophisticated protocols that enable several devices to use the same frequency?	Wireless WAN
A ________ is a cloud that is owned and operated by an organization for its own benefit.	private cloud
The ________ protocol standard is also known as Ethernet.	IEEE 802.3
________ is a wireless protocol designed for transmitting data over short distances, replacing cables.	Bluetooth
Which of the following TCP/IP application-layer protocols is used for email transmissions?	smtp
Which of the following features distinguishes a LAN from a WAN?	A LAN connects computers in a single location.
Which of the following is defined as the elastic leasing of pooled computer resources over the Internet?	the cloud
Mary's organization recently switched to a faster internet connection, which has a speed of up to 600 Mbps. Her organization uses a ________.	Wireless LAN
Derek, a Web designer, works for a pharmaceutical company. He uploads information about the company's products on to its official Web site. Which of the following will Derek use to transmit data from the company's server to its Web site?	JSON
________ are programs that run on a server-tier computer and manage traffic by sending and receiving Web pages to and from clients.	Web servers
Vivian wants to book a suite at Baron & Olufsen, a luxury hotel chain in Europe, for her brief stay in Austria. When she visits the Web page, the address bar reads This information is the ________ of the Web page.	URL
The connection between a VPN client and a VPN server is called a(n) ________.	tunnel
The ________ tier of the three-tier architecture consists of computers, phones, and other mobile devices that have browsers that request and process Web pages.	user
Olivia's food packaging startup employs 30 people. Running low on capital, Olivia contacted Sean, a cloud vendor, to provide her company with an operating system and a database management system. Which of the following services will Sean provide Olivia?	PaaS
Maxwell Insurance recently got its communication network updated to the IEEE 802.11ac protocol. Which of the following is true of this protocol?	It allows speeds of up to 1.3 Gbps.
Which of the following statements is true about cable lines?	They rely on high-capacity optical fiber cables and use their own protocols for data transmission.
A computer that supports 10/100/1000 Ethernet allows for 10, 100, or 1000 ________ per second.	megabits
Which of the following is the most common format for IP addresses?	IPv4
To enable a seamless flow of data across the networks that comprise an internet, an elaborate scheme called a ________ is used.	layered protocol
For communications equipment, k stands for ________.	1000
The protocols used on the Internet are arranged according to a structure known as the ________ protocol architecture.	TCP/IP
Identify a characteristic of in-house hosting.	control of data location
Which of the following characteristics is a disadvantage of in-house hosting?	cost uncertainties
Cloud resources are ________ because many different organizations use the same physical hardware.	pooled
Which of the following characteristics is a disadvantage of cloud-based hosting?	It involves high dependency on vendor.
Which of the following statements is true about a VPN?	A VPN client software encrypts messages to ensure secure transmissions.
In cloud computing, resources are said to be "pooled" because organizations ________.	share the same physical hardware through virtualization
Which of the following is an example of PaaS, a category of cloud hosting?	Microsoft Windows Azure
Which of the following is an example of SaaS?	iCloud
A computer ________ is a collection of computers that communicate with one another over transmission lines or wirelessly.	network
A computer that supports 10/100/1000 Ethernet allows for 10, 100, or 1000 ________ per second.	megabits
To enable a seamless flow of data across the networks that comprise an internet, an elaborate scheme called a ________ is used.	layered protocol
Which of the following TCP/IP application-layer protocols is used to move files over the Internet and maintain Web sites?	ftp
Which of the following TCP/IP application-layer protocols is used for email transmissions?	smtp
A ________ is a set of rules that programs on two communicating devices follow.	protocol
A(n) ________ is a number that identifies a particular device.	IP address
Maxwell Insurance recently got its communication network updated to the IEEE 802.11ac protocol. Which of the following is true of this protocol?	It allows speeds of up to 1.3 Gbps.
Cloud resources are ________ because many different organizations use the same physical hardware.	pooled
A ________ is a cloud that is owned and operated by an organization for its own benefit.	private cloud
________ is a wireless protocol designed for transmitting data over short distances, replacing cables.	Bluetooth
Which of the following statements is true about cable lines?	They rely on high-capacity optical fiber cables and use their own protocols for data transmission.
________ are programs that run on a server-tier computer and manage traffic by sending and receiving Web pages to and from clients.	Web servers
A ________ detects the speed that a given device can handle and communicates with it at that speed.	switch
Which of the following refers to the three tiers in the three-tier architecture?	user, server, and database
Compared to in-house hosting, cloud-based hosting ________.	minimizes the risk of investing in technology that will soon become obsolete
In cloud computing, resources are said to be "pooled" because organizations ________.	share the same physical hardware through virtualization
Derek, a Web designer, works for a pharmaceutical company. He uploads information about the company's products on to its official Web site. Which of the following will Derek use to transmit data from the company's server to its Web site?	JSON
Which of the following would be a consequence of teleaction, a form of remote action systems?	The value of local mediocrity would decrease.
Which of the following is an example of IaaS?	Amazon S3
A(n) ________ uses the Internet to create the appearance of private, secure connections.	VPN
Which of the following is the most common format for IP addresses?	IPv4
Identify a characteristic of in-house hosting.	control of data location
Which of the following statements is true of digital subscriber line signals?	Digital subscriber line signals do not interfere with telephone signals.
The connection between a VPN client and a VPN server is called a(n) ________.	tunnel
Which of the following factors makes cloud-based hosting advantageous today?	advent of virtualization
The ________ protocol standard is also known as Ethernet.	IEEE 802.3
The term ________ means that the computing resources leased can be increased or decreased dynamically in a short span of time and that organizations pay for just the resources that they use.	elastic

Created by: Zylo_08

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