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Business
Communication Terms
| Term | Definition |
|---|---|
| Active Listening | The act of mindfully hearing and attempting to comprehend the meaning of words spoken by another in a conversation or speech. |
| Bar Chart | Horizontal rectangles (bars) chart in which the length of a bar is proportional to the value (as measured along the horizontal axis) of the item (entity or quantity) it represents |
| Bar Graph | A diagram in which the numerical values of variables are represented by the height or length of lines or rectangles of equal width. |
| Body Language | Silent (non-verbal) messages communicated through the sender's body movements, facial expressions, voice tone and loudness, etc. |
| Brand | Unique design, sign, symbol, words, or a combination of these, employed in creating an image that identifies a product and differentiates it from its competitors. |
| Brand Promise | Benefits and experiences that marketing campaigns try to associate with a product in its current and prospective consumers' minds. |
| Business Policy | The scope or spheres within which decisions can be taken by the subordinates in an organization. |
| Communication Channels | A medium through which a message is transmitted to its intended audience, such as print media or broadcast (electronic) media. |
| Communication Styles | COMMUNICATION is a style in which individuals have developed a pattern of avoiding expressing their opinions or feelings, protecting their rights, and identifying and meeting their needs. |
| Complaint | A statement that a situation is unsatisfactory or unacceptable. |
| Comprehension | The action or capability of understanding something. |
| Continuous Improvement | a method for identifying opportunities for streamlining work and reducing waste. |
| Customer Experience Management | the collection of processes a company uses to track, oversee and organize every interaction between a customer and the organization throughout the customer life cycle. |
| Customer Oriented | an approach to sales and customer-relations in which staff focus on helping customers to meet their long-term needs and wants. |
| Customer Relationship Management | a technology for managing all your company’s relationships and interactions with customers and potential customers. |
| Customer Service | the assistance and advice provided by a company to those people who buy or use its products or services. |
| Customer Centric Strategy | an approach to doing business that focuses on providing a positive customer experience both at the point of sale and after the sale in order to drive profit and gain competitive |
| Customers | a person or organization that buys goods or services from a store or business |
| Dishonest Customers | not honest; disposed to lie, cheat, or steal; not worthy of trust or belief |
| Draft | a preliminary version of a piece of writing. |
| Effective Communication | verbal speech or other methods of relaying information that get a point across. |
| Efficient Communication | the ability to deliver a clear message in the shortest amount of time. |
| Electronic Communication | any transfer of signs, signals, writing, images, sounds, data, or intelligence of any nature transmitted in whole or in part by a wire, radio, electromagnetic, photo electronic or photo optical system that affects interstate or foreign commerce |
| messages distributed by electronic means from one computer user to one or more recipients via a network. | |
| Enuciation | the act of pronouncing words. |
| Ethical | relating to moral principles or the branch of knowledge dealing with these |
| External Correspondence | the choices a person makes and the self-interest of the person. |
| Formal Communication | refers to interchange of information officially. |
| Format | the way in which something is arranged or set out. |
| Graphic Aids | perfect for low level readers and also engage all students in the learning process |
| Illegal | contrary to or forbidden by law, especially criminal law. |
| Internal Correspondence | the exchange of information in a written format for the process of business activities. |
| Interpersonal | relating to relationships or communication between people. |
| Interpersonal Skills | the skills used by a person to interact with others properly. |
| Intrapersonal | something that exists within one person |
| Jargon | special words or expressions that are used by a particular profession or group and are difficult for others to understand. |
| Legal | of, based on, or concerned with the law. |
| Logical Sequencing | a valid statement in a closed logical system |
| Memo | a written message, especially in business. |
| Nonverbal Communication | Communication without the use of spoken language. |
| Pie Chart | a type of graph in which a circle is divided into sectors that each represent a proportion of the whole. |
| Procedures | an established or official way of doing something. |
| Proposal | a plan or suggestion, especially a formal or written one, put forward for consideration or discussion by others. |
| Relevant Sources | germane, material, pertinent, apposite, applicable, apropos mean relating to or bearing upon the matter in hand. |
| Report | give a spoken or written account of something that one has observed, heard, done, or investigated. |
| Service Orientation | the ability and desire to anticipate, recognize and meet others’ needs, sometimes even before those needs are articulated. |
| Staff Meeting | opportunities for everyone in a company, or for members of a specific department to assemble and speak in person about various aspects of business management that can't be easily discussed via email. |
| Target Audience | a particular group at which a film, book, advertising campaign, etc., is aimed. |
| Text Message | an electronic communication sent and received by mobile phone. |
| Touch | come so close to (an object) as to be or come into contact with it. |
| Unethical | not morally correct. |
| Verbal Communication | the use of sounds and words to express yourself, especially in contrast to using gestures or mannerisms (non-verbal communication). |
| Written Communication | any type of message that makes use of the written word. |
Created by:
Ariyunna Davis
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