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communication
| Term | Definition |
|---|---|
| Aggressive Customer | a customer who readily complains,often loudly and at length |
| Chronic Complainer | a customer who is never satisfied and feels that there is always something wrong. |
| Clientle | the clients of a company or a business |
| Coaching Session | when a manager trains employees how to properly handle given situations. |
| Complaint | communication from a customer that alleges deficiencies after a purchase has been made. |
| Customer Service | a company's ability to supply wants and needs to customer |
| Customer Service Representative | the person in a business or company that most often interacts with the customer before and after a transaction has occured |
| High-Roller Customer | a customer who expects the absolute best and is willing to pay for it generally complains in a reasonable manner |
| Manager | a person who has control or direction of a company or business |
| Meek Customer | a customer who will generally not complain most dangerous to business because they will complain to other people |
| Rip-Off Customer | a customer who wants to get something they are not entitled to receive often responds with a repetitive "not good enough" response |
| Troubleshoot | to determine what problems exist and how to correct them |
Created by:
medwards2349
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