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Term | Definition |
---|---|
aggressive customer | a customer who readily complains, often loudly and at length |
chronic complainer | a customer who is never satisfied and feels that there is always something wrong |
clientele | the clients of a company or a business |
coaching session | when a manager trains employees how to properly handle given situations |
complaint | communication from a customer that alleges deficiencies after a purchase has been made |
customer service | a company's ability to supply wants and needs to customers |
customer service representative | |
high-roller customer | |
manager | |
meek customer | |
rip-off customer | |
troubleshoot |