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communication
Term | Definition |
---|---|
aggressive customer | complains often loudly and fo a long time |
chronic complainer | never satisfied and feels that there is always something wrong |
clientele | clients of company or a business |
coaching session | manger trains employees |
complaint | customer complains |
customer service | company's ability to handle customer needs |
customer service rep. | person who interacts with customers |
high roller customer | pays big money and complains when necessary |
manger | the leader of the company |
meek customer | wont complain to company but complains to other customers |
manger | usually use not god enough and wants more stuff |
meek customer | determine how the problem exist |
rip-off customer | |
trouble shoot |