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Communication

TermDefinition
Aggressive Customer A customer who readily complains,often loudly and at lengths.
Chronic Complainer A customer who is never satisfied and feels there is always something wrong.
Clientele The clients of a company or a business.
Coaching session When a manager trains employees how to properly handle given situations.
Complaint Communication from customer that alleges deficiencies after a purchase has been made.
Customer Service A company's ability to supply wants and needs to customers.
Customer Service Representative The person in a business or company that most often interacts with the customer before and after a transaction has occurred.
High-Roller Customer A customer who expects the absolute best and is willing to pay for it generally complains in a reasonable manner
Manager Has control/direction of a company or business.
Meek Customer A customer who will generally not complain most dangerous to businesses because they will complain to other people.
Rip-Off Customer A customer who wants to get something they are not entitled to receive often responds with a repetitive "not good enough" response.
Troubleshoot To determine what problems exist and how to correct them.
Created by: eosborne6140
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