Help
Options
Didn't know it?
click below
click below
Knew it?
click below
click below
Don't Know
Remaining cards (0)
Know
retry
shuffle
restart
0:00
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.
Normal Size Small Size show me how
Normal Size Small Size show me how
Communication
| Term | Definition |
|---|---|
| Aggressive Customer | A customer who readily complains, often loudly and at length. |
| Chronic Complainer | A customer who is never satisfied and feels there is always something wrong. |
| Clientele | Clients of a company or business. |
| Coaching Session | When a manger trains employees how to properly handle given situations. |
| Complaint | Communication from a customer that alleges deficiencies after a purchase has been made. |
| Customer Service | Company's ability to supply wants and needs to customers. |
| Customer Service Representative | The person in a business or company that most often interacts with the customer before or after a transaction has been made. |
| High-roller Customer | A customer who expects the absolute best and is willing to pay to pay for i. (generally complains in a reasonable manner) |
| Manager | A person who has control or direction of a company or business. |
| Meek Customer | A customer who will not complain. They are most dangerous to a company because they will complain to other people. |
| Rip-off Customer | A customer who wants to receive something they are usually not entitled to. (often responds with a "not good enough'' response) |
| Troubleshoot | To determine what problem exists and to figure out how to fix it. |
Created by:
zscheeler2498
Popular Marketing sets