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Ch. 11 Bateman
Management - Ch. 11 Teamwork
Question | Answer |
---|---|
Team | A small number of people with complementary skills who are commanded to a common purpose, set of performance goals, and approach for which they had themselves mutually accountable. |
Virtual Teams | Teams that are physically dispersed and communicate electronically more than face-to-face. |
Self-Managed Teams | Autonomous work groups in which workers are trained to do all or most of the jobs in a unit, have no immediate supervisor, and make decisions previously made by first-line supervisors. |
Social Loafing | Working less hard and being less productive when in a group. |
Social Facilitation Effect | Working harder when in a group than when working alone. |
Norms | Shared beliefs about how people should think and behave. |
Roles | Different sets of expectations for how different individuals should behave. |
Cohesiveness | The degree to which a group is attractive to its members, members are motivated to remain in the group, and members influence one another. |
Teamwork | Collaboration – Coordination – Cooperation – Cohesiveness – Conflict – Competition – Trust |
Trust | Willingly allowing someone to have more control. |
Intimacy | Consequences of trust. “Into-me-see” |
Process Loss | Resource used in other things rather than on the task |