Help
Options
Didn't know it?
click below
click below
Knew it?
click below
click below
Don't Know
Remaining cards (0)
Know
retry
shuffle
restart
0:00
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.
Normal Size Small Size show me how
Normal Size Small Size show me how
dealing w. ppl f2f
Business etiquette midterm chapter 2
| Term | Definition |
|---|---|
| Meeting for the first time- points to consider | Before you arrive in reception introductions business cards familiarity down to business smoking taking your leave |
| Before you arrive | Find out what you can about the person you are meeting, in particular about any strong views or interest he has. Knowing which subject are likely to prove acceptable. |
| In reception | Arrive in good time of appointment not too early not late. Be polite to receptionist ensure that they don't have announce your arrival too early. Give full name and make clear about appointment. |
| Introductions | The host should rise to greet you whatever your relative seniority. A handshake is the universally recognised form of greeting. deliver firmly with full eye contact and smile. Don't sit down until host does. Host introduce accomplices. |
| Business cards | If the host offers business card should respond back same way. it is best to be left till the end of the meeting if the 2 organisations are well known to each other. If the 2 org don't know each other very well, offer at beginning. |
| Familiarity | If more than one person is involved in either side, the senior normally takes the lead, inviting the junior into the convo when needed. Address with formal style such as MR, MS. etc. Don't remove jacket, mutual confidence in convo, control emotions |
| Down to business | Use neutral topics at the start to size up what sort of person the other is. Make comments interesting, brief, uncontentious and offer chance for response. If preferred- down to business straight away, sitting on easy chair and round a table-keep formal |
| Smoking | ANTISOCIAL BEHAVIOUR. Should only be practiced at explicit invitation of your host. |
| Taking your leave | At the end, repeat the courtesies that introduced it. |
| The Job Interview | Your Curriculum Vitae At the interview Talking about yourself Answering questions Winding up |
| Your Curriculum Vitae | Type both the CV and short covering letter Keep CV not more than 2 pages Start with personal info Give details about current job and reason to change job Give brief account of previous jobs leisure interests why opportunity is attractive |
| At the interview | Asked to describe your career- highlight experience interlocked with post questions no more than 10min why this job appeals to you and why you are suitable Technical or personal questions at random and maybe in aggressive way to test speed. |
| Talking about yourself | Don't be shy to speak about achievements, don't exaggerate or be too self congratulatory. Resist temptation to massage the facts in your behavior, If felt like opportunity not given politely take initiative during discussion break. |
| Answering questions | Don't be either obsequious or too flippant Answer the questions that is asked not the question you would have preferred Brief and relevant answers if you don't know the answer say so immediately |
| Winding up | Smile, eye contact and handshake are essential, don't hesitate to ask the interviewer about next stage and when you should expect an answer. Never close by expressing worry, a personal problem or skepticism about the job being for you. |
| Customers, suppliers and colleagues- points to consider | Who has the initiative? Judging seniority Making face to face discussions effective Handling conflict Respecting confidences Keeping colleagues informed Building relationships Dealing with your boss |
| Who has the initiative? | When you're dealing with customers-> take initiative and show willingness to help When dealing with suppliers-> know what you want and show clear understanding |
| Judging seniority | Look for clues in appearance, self confidence, knowledge and authority |
| Making face to face discussions effective | Prepare yourself before get quickly to the point make short record here and there |
| Handling conflict | What out for conflict warning signs Observe other ppl's behavior and respond carefully Don't get drawn to shouting match Ignore personal abuse Enlist help of colleagues to resolve serious conflict |
| Respecting Confidence | Say so beforehand when you are going to give someone information you want to be treated in confidence, |
| Keeping colleagues informed | Good business behavior is thinking through what is relevant and useful to other people's interests and then take appropriate action. Report on personal meetings that impact on the work of your colleagues either orally or by memo. |
| Building Relationships | When dealt fairly and effectively people gain trust. Personal liking and respect for each other's interest.- business colleagues become friends survive retirement and job change. Friendliness & business mix. relationships with colleagues from same firm. |
| Dealing with your Boss | Future promotion depend on the way you deal with boss. Support decisions and hierarchy no matter informality Be loyal Address complaints with confidence in reasoned way If dissatisfied with boss' behavior refer to a more senior fit in with team. |
| Dealing with people face to face | -Meeting for the first time -Job interview -Dealing with customers, suppliers and colleagues |
Created by:
azaya
Popular Business sets