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POBF lesson 1.01

1.01 vocab

TermDefinition
Abbreviation A shortened form of a word or phrase
Active engaging or ready to engage in physically energetic pursuits.
Aggressive communication style a style in which individuals express their feelings and opinions and advocate for their needs in a way that violates the rights of others
Analyzers Detailed , oriented people
Analyzers' non-verbal behaviors Cautious, logical thinkers , soft-spoken, monotone voice, limited eye contact , limited facial expressions
Assertive communication Style being able to stand up for your own or other people's rights in a calm and positive way
Brainstorming group discussion to produce ideas or solve problems
Collaborators easy going people and are easy to convince
Collaborators' Non-verbal behaviors relaxed ask a lot of questions, have a win-win attitude , hesitant to make decisions and highly emotional with an expressive tone
Constructive criticism the process of offering valid and well-reasoned opinions about the work of others, usually involving both positive and negative comments, in a friendly manner rather than an oppositional one
Controllers people that take charge and are hard to convince
Controllers' non-verbal behaviors direct prefer to be in control sense of urgency , louder volume and express limited to no emotion
Criticism pointing out faults or shortcomings
Customer someone who pays for goods or services
Defensive attempting to justify or defend deterring aggression or attack
Detached listener withdraws from the speaking-listening exchange and becomes the object of the speaker's message rather than it's receiver
Enunciate speak's or state cleary
Etiquette socially acceptable behavior
Formative Evaluation evaluate prior to and during implementation of an idea
Impact Evaluation what are some other things that could/will impact ?
Involved listener gives most of his or her attention to the speaker's words and intentions this person reflects on the message to a degree and participates in the speaking-listening exchange
Need (target audience ) knowing your target audience involves knowing the specific needs of the audience and not just the message you want to convey
Objective when something is based on facts not personal feelings, fictional matter, or interpretation
Passive listener receives information as though being talked to rather than as being an equal partner in the speaking-listening exchange.
Passive Aggressive Communication Style I indirectly make sure that others are aware of my needs, desires and opinions and give little or no thought to theirs
Passive communication Style I do not express my needs, desires and opinions directly and I put others' needs above my own
Process Evaluation help employees/customers see how an idea achieved
Professional exhibiting a courteous, conscientious, and generally businesslike manner in the workplace
Reflection serious thought or consideration
Research (target audience) one way to ensure that you know your target audience in business communications is to thoroughly research your audience beforehand
Socializers outgoing people who thrive on change and meeting people
Socializers' non-verbal behaviors outspoken, quick to make a decision, assertive, fast talker, express how they're feeling through gestures, facial expressions and tone
Specify (target audience ) you can know the audience within your organization by learning and identifying your specific goal
Strategy (target audience ) addressing your target audience based on your research
Sympathize to feel or express sympathy or compassion
Target Audience a particular group at which a film, book, advertising campaign, etc., is aimed
Verbal communication in the form of words
Created by: melvink
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