Save
Busy. Please wait.
Log in with Clever
or
show password
Forgot Password?
Don't have an account?  Sign up 
Sign up using Clever
or
Username is available taken
show password


Make sure to remember your password. If you forget it there is no way for StudyStack to send you a reset link. You would need to create a new account. Your email address is only used to allow you to reset your password. See our Privacy Policy and Terms of Service.

Already a StudyStack user? Log In

Reset Password
Enter the associated with your account, and we'll email you a link to reset your password.
focusNode
Didn't know it?
click below
 
Knew it?
click below
Don't Know
Remaining cards (0)
Know
0:00
edit
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.

  Normal Size     Small Size show me how

POBF Lesson 1.01

Lesson 1.01 Vocab

TermDefinition
Abbreviaton a shortened form of a word or phrase.
Active full attention and focus
Aggressive Communication Style express their feelings and opinions and advocate for their needs in a way that violates the rights of others.
Analyzers reading given data and breaking it down
Analyzers' Non-verbal Behaviors Cautious, logical thinkers, soft spoken, monotone voice, limited eye contact, limited facial expressions
Assertive Communication Style express their own needs, desires, ideas and feelings, while also considering the needs of others.
Brainstorming group discussion to produce ideas or solve problems.
Collaborators Type of Communicator characterized as easy going people
Collaborators' Non-verbal Behaviors Appear relaxed, ask a lot of questions, have a win-win attitude, hesitant to make decisions and highly emotional with an expressive tone.
Constructive Criticism offering valid and well-reasoned opinions about the work of others
Controllers People that take charge and are hard to convince
Controllers' Non-verbal Behaviors Direct, prefer to be in control, sense of urgency, louder volume and express limited to no emotion
Criticism Pointing out faults or shortcomings
Customer someone who pays for goods or services
Customer Relations (Customer Service) refers to the way a business communicates and interacts with the public to gain and retain customers.
Defensive attempting to justify or defend; deterring aggression or attack
Detached The ___________________ listener withdraws from the speaking-listening exchange and becomes the object of the speaker's message rather than its receiver.
Enuciate speak or state clearly
Etiquette socially acceptable behavior
Formative Evaluation Ensures that an activity program is appropriate
Impact Evaluation Measure program effectiveness in the target audience
Involved The ___________________ listener gives most of his or her attention to the speaker's words and intentions. This person reflects on the message to a degree and participates in the speaking-listening exchange
Need (Target Audience) Know what they need to hear
Non-Verbal not involving or using words or speech (Ex. Hand motions, facial expressions, posture)
Objective when something is based on facts not personal feelings, fictional matter, or interpretation
Passive The ___________________ listener receives information as though being talked to rather than as being an equal partner in the speaking-listening exchange.
Passive Aggressive Communication Style I indirectly make sure that others are aware of my needs, desires and opinions and give little or no thought to theirs.
Passive Communication Style I do not express my needs, desires and opinions directly and I put others' needs above my own.
Process Evaluation Determines whether program activities have been implemented as intended
Professional exhibiting a courteous, conscientious, and generally businesslike manner in the workplace
Reflection Serious thought or consideration.
Research (Target Audience) Know your target audience
Socializers Outgoing people who thrive on change
Socializers' Non-verbal Behaviors Outspoken, quick to make a decision, assertive, fast talker, express how they're feeling through gestures, facial expressions and tone.
Specificity (Target Audience) the quality of belonging or relating uniquely to a particular subject
Strategy (Target Audience) Helps connect to your target audience
Sympathize to feel or express sympathy or compassion
Target Audience A particular group at which a film, book, advertising campaign, etc., is aimed.
Verbal Sounds, languages, and a tone of voice
Created by: H Ryan
Popular Business sets

 

 



Voices

Use these flashcards to help memorize information. Look at the large card and try to recall what is on the other side. Then click the card to flip it. If you knew the answer, click the green Know box. Otherwise, click the red Don't know box.

When you've placed seven or more cards in the Don't know box, click "retry" to try those cards again.

If you've accidentally put the card in the wrong box, just click on the card to take it out of the box.

You can also use your keyboard to move the cards as follows:

If you are logged in to your account, this website will remember which cards you know and don't know so that they are in the same box the next time you log in.

When you need a break, try one of the other activities listed below the flashcards like Matching, Snowman, or Hungry Bug. Although it may feel like you're playing a game, your brain is still making more connections with the information to help you out.

To see how well you know the information, try the Quiz or Test activity.

Pass complete!
"Know" box contains:
Time elapsed:
Retries:
restart all cards