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POBF lesson 1.01
lesson 1.01 vocab
Term | Definition |
---|---|
abbreviation | a shortened form or phrase |
active | engaging in a conversation |
aggressive communication style | individuals express their feelings and opinions and advocate for their needs in a way that violates the rights of others |
analyzers | a person that analyses given data |
analyzers' non-verbal behavior | Cautious, logical thinkers, soft spoken, monotone voice, limited eye contact, limited facial expressions |
assertive communication style | communicators can express their own needs, desires, ideas and feelings, while also considering the needs of others |
brainstorming | group discussion to produce ideas or solve problems |
collaborators | a person who works jointly on an activity or project; an associate. |
collaborators' non-verbal behaviors | Appear relaxed, ask a lot of questions, have a win-win attitude, hesitant to make decisions and highly emotional with an expressive tone |
constructive criticism | the process of offering valid and well-reasoned opinions about the work of others, usually involving both positive and negative comments |
controllers | a person or thing that directs or regulates something. |
controllers' non-verbal behaviors | includes facial expressions, the tone and pitch of the voice, gestures displayed through body language |
criticism | the expression of disapproval of someone or something based on perceived faults or mistakes. |
customer | the analysis and judgment of the merits and faults of a literary or artistic work |
customer relations | is the process and manner by which a business develops, establishes, and maintains relationships with its customers |
defensive | very anxious to challenge or avoid criticism. |
detached | separate or disconnected. |
enunciate | say or pronounce clearly. |
etiquette | the customary code of polite behavior in society or among members of a particular profession or group. |
formative evaluation | a method for judging the worth of a program while the program activities are forming |
impact evaluation | an assessment of how the intervention being evaluated affects. outcomes, whether these effects are intended or unintended. |
involved | difficult to comprehend; complicated. |
need(target audience) | Your company's target market are the customers most likely to purchase your products. |
non-verbal | not involving or using words or speech. |
objective | a thing aimed at or sought |
passive | accepting or allowing what happens or what others do, without active response or resistance. |
passive aggressive communication style | is a style in which individuals appear passive on the surface but are really acting out anger in a subtle, indirect, or behind-the-scenes way |
passive communication style | passive communication is a style in which individuals have developed a pattern of avoiding expressing their opinions or feelings, protecting their rights, and identifying and meeting their needs. |
process evaluation | A process evaluation focuses on the implementation process and attempts to determine how successfully the project followed the strategy laid out in the logic model |
professional | engaged in a specified activity as one's main paid occupation rather than as a pastime |
reflection | serious thought or consideration |
research | investigate systematically |
socializers | a person who enjoys mixing socially with others |
socializers' non-verbal behaviors | Outspoken, quick to make a decision, assertive, fast talker, express how they're feeling through gestures, facial expressions and tone. |
specificity | the quality of belonging or relating uniquely to a particular subject |
strategy | a plan of action or policy designed to achieve a major or overall aim |
sympathize | agree with a sentiment or opinion |
target audience | a particular group at which a film, book, advertising campaign, etc., is aimed |
verbal | relating to or in the form of words |