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POBF Lesson 1.01
Vocabulary for 1.01
| Term | Definition |
|---|---|
| Abbreviation | a shortened form of a longer word or phrase |
| Active | listener gives full attention to listening when others are talking and focuses on what is being said |
| Aggressive Communication Style | a style in which in individuals express their feelings and opinions and advocate for their needs in a way that violates the rights of others |
| Analyzers | detailed-oriented, logical thinkers who analyze others and situations |
| Analyzers' Non-verbal Behaviors | cautious, logical thinkers, soft-spoken, monotone voice, limited eye contact and facial expressions |
| Assertive Communication Style | a style of behavior in which people clearly expose their opinions and thoughts advocate for their needs in a calm and positive way |
| Brainstorming | a technique to stimulate creative ideas and solutions through a group discussion |
| Collaborators | easy-going, relationship-oriented people who enjoy work with people to work towards a consensus |
| Collaborators' Non-verbal Behaviors | appear relaxed, ask a lot of questions, have a win-win attitude, hesitant to make decisions and highly emotional with an expressive tone |
| Constructive Criticism | suggestions that are highly focused on a particular issue or set of issues, and are often helpful and specific |
| Controllers | people who take charge and want control of themselves, others, and situations |
| Controllers' Non-verbal Behaviors | direct, prefer to be in control, sense of urgency, louder volume and express limited to no emotion |
| Criticism | evaluating or analyzing work; pointing out faults or shortcomings |
| Customer | a person or company that receives, consumes, or buys a product or service and can choose between different goods and suppliers |
| Defensive | attempting to justify or defend; deterring aggression or attack |
| Detached | separated from something else; a listener who withdraws from the speaking-listening exchange and becomes the object of the speaker's message rather than its receiver |
| Enunciate | to make a definite or systematic statement; speak or state clearly |
| Etiquette | building relationships with other people; it is not about rules and regulations but about providing basic social comfort and creating a comfortable environment; socially acceptable behavior |
| Formative Evaluation | generally any evaluation that takes place before or during a project's implementation with the aim of improving the project's design and performance |
| Impact Evaluation | measures the results that have occurred as a result of the communication, the program or intervention |
| Involved | listener gives most of his or her attention to the speaker's words and intentions. This person reflects on the message to a degree and participates in the speaking-listening exchange |
| Need (Target Audience) | knowing your target audience involves knowing the specific needs of the audience and not just the message you want to convey |
| Objective | a result that a company aims to achieve and the strategies that people will use to get there |
| Passive | listener receives information as thought being talked to rather than as being an equal partner in the speaking-listening exchange, listener is usually attentive, although it can be faked at times |
| Passive Aggressive Communication Style | communicate with body language or a lack of communication to another person, such as giving the silent treatment, spreading rumors behind people's backs, and sabotaging others's efforts |
| Passive Communication Style | individuals have developed a pattern of avoiding expressing their opinions or feelings, protecting their rights, and identifying and meeting their needs |
| Process Evaluation | help employees/customers see how an idea is achieved |
| Professional | exhibiting a courteous, conscientious, and generally businesslike manner in the workplace |
| Reflection | having serious thought/consideration |
| Research (Target Audience) | look through (research) your audience in business communications to know your target audience |
| Customer Relations (Customer Service) | the way a business communicates and interacts with people to gain and keep customers |
| Non-verbal | not involving or using words or speech (Ex. Hand motions, facial expressions, posture) |
| Socializers | people who are outgoing, thrive on change and enjoy meeting other people |
| Socializers' Non-verbal Behaviors | outspoken, quick to make a decision, assertive, fast talker, express how they're feeling through gestures, facial expressions and tone |
| Specificity (Target Audience) | learning and identifying your specific goal while, at the same time, identifying those within the organization who will have a vested interest in your message |
| Strategy (Target Audience) | a way to help you communicate with others better by addressing your target audience based on your research and its needs |
| Sympathize | to feel and express sympathy towards someone/something |
| Target Audience | a particular group in which something (a film, book, advertising company, etc.) is aimed at |
| Verbal | communication using words |
Created by:
chaua
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