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4.1

Quality Management Principles

TermDefinition
States that a company is dedicated to quality practices and is continually working to ensure that it is producing at the highest level possible. (Global Standards) ISO: International Organization for Standardization
After several trials we decide to implement our new procedure to eliminate quality defects. Which stage of PDCA are we in? Act (trialing is doing, after trial success we act)
We measure the effectiveness of our trial of a new procedure. Which phase of the PDCA are we in? Check
Focus on eliminating anything that does not add value to customers or satisfy the customers' need Lean
Name the quality principle: understand customers' current and future needs and strive to meet or exceed those needs A focus on customers
Name the quality principle: People at all levels of the organization must be fully engaged and involved in the pursuit of quality to maximize its benefits to the organization Engaged Colleagues
Name the quality principle: ensure consistency and efficiency among organization-wide activities Systems Approach
Name the quality principle: These informed decisions reduce bias and foster trust in decisions and plans Fact-based decisions
Created by: mgallo3
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