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4.3
Quality Tools
Question | Answer |
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Providing a high-level view of the complete process | SIPOC : an acronym that stands for Supplier-Input-Process-Output-Customer |
ensures that you take a broad view of work instead. You'll take into account the quality of the work and materials that suppliers provide to the process, as well as how the outputs of the process are perceived and used by customers | SIPOC |
Prevents mistakes from being incorporated into an entire batch of a product | SPC Statistical Process Control |
The responses are limited ("yes" or "no"), and results are absolutes—they either fit the response or they don't. | Attribute |
Data allows you to evaluate information as part of a range rather than as an absolute—results can be rated on a scale (at any point between 0 and infinity, including decimals). | Variable |
What types of variation will a control chart display? | Special cause and Common cause variation |
Ishikawa claimed that these seven tools could be used to solve __________ of the quality-related problems organizations see | 90% - 95% |
Graphic representations of data that help teams address problems | Seven basic tools of quality |
Used to illustrate performance measurements over a period of time | Run chart Keyword: Over Time |
Name two quality tools to identify process problems | Flow Chart (Where) and Cause and Effect Diagram (Why) |
Graphic representation of the steps that make up a process | Flowchart |
This tool is an easy way to collect and tabulate data | Check sheet |
Quality tools used to graphically display distribution | Histogram and Pareto Chart |
Measures how continuous data is distributed over various ranges | Histogram |
Used to show categories in highest to lowest order | Pareto Chart |
Displays a relationship between two variables | Scatter diagram |