Help
Options
Didn't know it?
click below
click below
Knew it?
click below
click below
Don't Know
Remaining cards (0)
Know
retry
shuffle
restart
0:00
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.
Normal Size Small Size show me how
Normal Size Small Size show me how
UW Health Way Terms
| Term | Definition |
|---|---|
| 5S | Strategy to keep the workplace safe and organized. Involves 5 steps: Sort, Simplify, Sweep, Standardize, Sustain |
| A3 | 11x17 piece of paper used for problem-solving, storytelling, and communication. The FOCUS-PDCA problem-solving methodology is applied to the A3 template. |
| Catchball | Moving ideas and information from one person or team to another to aid in complex decision-making |
| Coaching | Supporting a learner in achieving a specific personal or professional goal by providing training and guidance. |
| Continuous Improvement | Ongoing effort to improve products, services, and processes. Also known as Kaizen – incremental improvement |
| Cross-Functional Management | Align stakeholders across the organization to improve the full customer experience. Working together to achieve shared goals. |
| Daily Management | Focus leader’s recurring activities to run and improve the business. Includes components of: Huddle, Rounding, Go and See, Visual Management, Leader Standard Work |
| Error Proof | A way of identifying and understanding potential failures in the system and making design changes that prevents or stops processes from continuing when an error has occurred. Also known as: Poka-Yoke, Mistake Proof |
| Flow | Movement of products or services through production |
| FOCUS-PDCA | Problem-solving methodology; Improvement methodology. Also known as: Scientific Method |
| Go and See | Personal observation of the work to gain a deeper understanding (NOT rounding). Also known as: Gemba |
| Huddle | Succinct, on-the-go gatherings used to prepare, debrief, improve, inform, or problem-solve. Also known as: Stand-Up, Briefing |
| Just in Time | Items or labor are scheduled to arrive or be replenished exactly when needed |
| K-Cards, K-Boards | Visual storytelling and daily rounding tool to provide real-time data, foster rounding with a purpose, and improve standard work compliance. Also known as: Kamishibai |
| Leader Standard Work | Leadership activities & behaviors consistently performed at regular intervals |
| Lean | Way of thinking that promotes the flow of value to the customer through continuous improvement and respect for people |
| Level-Loading | Matching supply and demand. Also known as: Heijunka |
| Management System | Framework of policies, processes and procedures used by an organization to ensure that it can fulfill all the tasks required to achieve its objectives |
| Model Cells | Testing center that allows the model cell team to learn tools, concepts, language, processes, and also allows the organization to learn what “good” looks like. |
| Model Lines | Testing line connecting multiple model cells |
| Performance Measures | Outcome measures used to assess if we are achieving defined goals. Also known as: KPI, Key Performance Indicator |
| Portfolio Management | Prioritize initiatives and identify corresponding projects that are required to achieve organizational goals |
| Project Management | Utilize standard tools and framework for managing projects |
| Quick Changeover | Improving changeover time, switching or converting a resource from running one product to another. Also known as: Single minute exchange |
| Rapid Improvement Event (RIE) | Structured approach to achieve break-through improvement in a short amount of time on a specific process focused on eliminating waste. Usually 4-5 full days.Also known as: RPIW |
| Root Cause Analysis | Approach, tools, and techniques used to uncover causes of problems. Local problem solving typically uses the 5 Whys approach or Fishbone Diagram approach. Also known as: 5 Whys, Fishbone, RCA |
| Rounding | Consistent practice of asking specific questions to key stakeholders. |
| Scientific Thinking | Thought process that includes theory generation, experiment design, hypothesis testing, data interpretation, and scientific discovery. UW Health uses FOCUS-PDCA to guide this process for problem solving and improvement. |
| Small Tests of Change / PDCA Cycles | Small Plan-Do-Check-Act cycles within the context of an A3. Continuous Improvement. Also known as: Kaizen |
| Standard Work | Include process and leader standard work in the definition |
| Strategic Management | Coordinate activities & resources required to implement priority work. Provides focus and direction at all organization levels Includes Strategic planning, portfolio management, project management, & performance measures. Policy Deployment, Hoshin Kanri |
| Takt Time | Pace of customer demand, rate at which work needs to be completed |
| Value | Activities that directly transform a patient or product into its desired state. (alternatively, what the customer is willing to pay for) |
| Value Stream | All activities involved in transforming a patient or product from beginning to end |
| Visual Management | System of planning, control, and improvement using visuals |
| Waste | Non-value added work |
| Workout or Workshop | Usually a half-day session to solve a problem, kick-start an A3, value stream map, or develop PDCA cycle plan. Also known as: Kaizen |
Created by:
sgreblo
Popular Management sets