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Module 11
Windows Versions and Customer Service
| Term | Definition |
|---|---|
| operating system (OS) | Software that controls a computer. An OS controls how system resources are used, and it provides a user interface, a way of managing hardware and software, and ways to work with files |
| Windows 10 | The latest Microsoft operating system for personal computers and tablets and an upgrade to Windows 8 |
| Windows 8.1 | A free update or release of the Windows 8 operating system. |
| graphical user interface (GUI) | An interface that uses graphics as opposed to a command-driven interface |
| taskbar | A bar normally located at the bottom of the Windows desktop that displays information about open programs and provides quick access to others. |
| live tiles | On the Windows 10 Start menu or the Windows 8 Start screen, tiles used by some apps to offer continuous real-time updates |
| notification area | An area to the right of the taskbar that holds the icon for running services; these service include the volume control and network connectivity. Also called the system tray or systray. |
| system tray | See notification area. |
| service | A program that runs in the background to support or serve Windows or an application |
| Cortana | A windows 10 voice-enabled digital assistant and search feature. |
| pinning | Making a frequently used application more accessible by adding its icon to the taskbar on the desktop |
| File Explorer | The Window 10/8 utility used to view and manage files and folders. |
| notepad | A text editting program. |
| Action Center | A tool in Windows 8/7 that lists errors and issues that needs attention |
| Task View | A windows 10 feature used to create and manage multiple desktops. |
| modern interface | In Windows 10/8, an interface that presents the Windows 10 live tiles and their apps or the Windows 8 Start screen to the user. In the Windows 8, it was called the Metro User Interface or Metro UI. |
| Metro User Interface | See modern interface |
| Start Screen | In Windows 8, a screen with tiles that represent lean apps, which use few system resources and are designed for social media, social networking, and the novice end user. |
| charm bar | A menu that appears on the right side of any windows 8 screen when you move you pointer to the right corner. |
| charm | A Windows 8 shortcut that appears in the charms bar. |
| Aero user interface | The Windows 7 interface that gives windows a transparent, glassy appearance. Also called Aero glass or Aero interface |
| gadgets | A mini-app that appears on the Windows 7 desktop. |
| Windows Explorer | The Windows 7 utility used to view and manage files and folders. Compare with File Explorers |
| Branchcache | A windows feature to optimize content on a WAN by caching the content on local servers for better access. |
| Media Center | In some editions of Windows 8/7, a digital video recorder and media player; it is not available in Windows 10. |
| root directory | The main directory, at the top of the top-down hierarchical structure of subdirectories, created when a hard drive or disk is first formatted. in Linux, it's indicated by a forward slash. In windows, it's indicated by a backward slash. |
| subdirectories | A directory or folder contained in another directory or folder. Also called a child directory or folder. |
| Child directories | See subdirectory. |
| folders | See subdirectory. |
| path | A drive and list of directories pointing to a file, such as C:Windows\system32 |
| file name | The first part of the name assigned to a file, which does not include the file extension. In windows, a file name can be up to 255 characters. |
| file extention | A portion of the file name that indicates how the file is organized or formatted, the type of content in the file, and what program uses the file. In command lines, the file extension follows the file name and is separated from it by a period--for example |
| Navigation Pane | In file Explorer or windows explorer, a pane on the left side of the window where devices, drives, and folders are listed. Double-click an item to drill down into it. |
| compressed (zipped) folder | A folder with a .zip extension that contains compressed files. When files are put into the folder, they are compressed. When files are moved to a regular folder, they are decompressed. |
| Recycle bin | A location on the hard drive where deleted files are stored. |
| Control panel | A window containing several small utility programs called applets that are used to manage hardware, software, users, and the system. |
| Category View | The default view in control panel that presents utilities grouped by category. |
| Classic view | A view in control Panel that presents utilities as smal or large icons that are not grouped. |
| sound applet | An applet accessed through Control Panel to select a default speaker and microphone and adjust how Windows handles sounds. |
| Network and Sharing Center | The primary Windows 10/8/7 utility used to manage network connections. |
| File explorer Options applet | The Windwos 10 applet used to determine how files and folders are displayed in File Explorer. In windows 8/7, the applet is called Folder Options |
| Folder Options applet | In Windows 8/7, an applet accessed through Control Panel that manages how files and folders are displayed in File Explorer Options applet. |
| Power Options applet | An applet accessed through Control Panel that manages power settings to conserve power. |
| sleep mode | A power- saving state for a computer when it is not in use. also called standby mode or suspended mode. Also see S3 state. |
| standby made | See sleep mode |
| suspend mode | See sleep mode |
| Hidernation | A power saving state that saves all work to the hard drive and powers down the system. |
| sleep timers | The number of minutes of inactivity before a computer goes into a power-saving state such as sleep mode. |
| System window | A window that displays brief but important information about installed hardware and software and gives access to important Windows tools needed to support the system. |
| 32-bit operating system | A type of operating system that processes 32 bits at a time. |
| 64-bit operating system | A type of operating system that processes 64 bits at a time |
| system information | A windows tool (Msinfo32.exe) that provides details about a system, including installed hardware and software, the current system config, and the currently running programs. |
| Setting app | In windows 10, an app to view and change many Windows settings. |
| peer-to-peer (P2P) | As applied to networking, a network of computers that are all equals, or peers. Each computer has the same amount of authority, and each can act as a server to the other computers. |
| physical topolagy | The physical arrangement of connections between computers. |
| Logical topolagy | The logical way computers connect on a network. |
| workgroup | In Windows, a logical group of computers and users in which administration, resources, and security are distributed throughout the network without centralized management or security. |
| homegroup | In Windows 8/7, a type of peer-to-peer network where each computer shares files, folders, libraries, and printers with other computers in the homegroup. access to the homegroup is secure using homegroup password. Windows 10 does not support a homegroup, |
| library | A collection of one or more folders that can be stored on different local drives or on the network |
| domain | In windows, a logical group or networked computers, such as those on a college campus, that share a centralized directory database of users account information and security |
| client/server | Two computers communicating using a local network or the Internet. One computer (the client) makes requests to the other computer (the server), which answers the request. |
| Active Directory (AD) | A suite of services and databases provided by windows Server that is used to manage Windows domains, including five groups of services: Domain Services, Certificate Services, Federations Services, rights management, and lightweight Directory Services. |
| domain user account | An account assigned to a user by active directory that identifies the user and defines user rights on the domain. Also called network ID. |
| Azure Active directory (Azure AD) | Microsoft domain services managed by Microsoft servers in the cloud. Windows 10 business and professional editions support joining an Azure domain. |
| BYOD experience | A Microsoft feature that allows a personal device to join an Azure domain and access corporate resources on the domain. |
| call tracking software | A system that tracks the dates, times, and transactions of help-desk or on-site IT support calls, including the problem presented, the issues addressed, who did what, and when and how each call was resolved. |
| ticket | An entry in a call-tracking system made by a person who revives a call for help. A ticket is used to track and document actions taken, and it stays open until the issue is resolved. |
| escalate | To assign a problem to someone higher in he support chain of an organization. this action is normally recorded in call tracking software. |
| graphical user interface (GUI) | An interface that uses graphics as opposed to a command-driven interface. |
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