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MAN3025
Ch 15
Question | Answer |
---|---|
Blog | Online journal in which people write about whatever they want about any topic |
Communication | The transfer of information and understanding from one person to another |
Decoding | Interpreting and trying to make sense of a message |
Downward Communication | Communication that flows from a higher level to a lower level |
Encoding | Translating a message into understandable symbols or language |
External Communication | Communication between people outside and inside an organization |
Extranet | An extended intranet that connects internal employees with selected suppliers, customers and other strategic partners |
Feedback | The receiver's expression of his reaction to the sender's message |
Formal Communication Channels | Communications that follow the chain of command and are recognized as official |
Grapevine | The unofficial communication system of the informal organization |
Group Support Systems | Use of state-of-the-art computer software and hardware to help people work better together |
Horizontal Communication | Communication that flows within and between work units; its main purpose is coordination |
Informal Communication Channels | Communication that develops outside the formal structure and does not follow the chain of command |
Information Overload | An overload that occurs when the amount of information received exceeds a person's ability to handle it or process it |
Intranet | An organization's private, internal internet |
Jargon | Terminology specific to a particular profession or group |
Management by Wandering Around | Style of management whereby a manager literally wanders around the organization and talks with people across all lines of authority |
Media Richness | Indication of how well a particular medium conveys information and promotes learning |
Medium | The pathway by which the message travels |
Message | The information to be shared |
Multicommunicating | The use of technology to participate in several interactions at the same time |
Noise | Any disturbance that interferes with the the transmission of a message |
Nonverbal Communication | Message in a form other than the written of the spoken word |
Receiver | The person for whom the message is intended |
Semantics | The study of the meaning of words |
Sender | The person wanting to share information |
Spam | Unsolicited e-mail jokes and junk mail |
Stereotype | A standardized mental picture resulting from oversimplified beliefs about a certain group of people |
Telepresence Technology | High-def videoconference systems that simulate face-to-face meeting among users |
Upward Communication | Communication that flows from lower levels to higher levels |