click below
click below
Normal Size Small Size show me how
Ch. 4 (10/16/20)
Term | Definition |
---|---|
Attitude | The way of feeling or acting towards a person, thing, or situation |
Channel | Different ways of communicating with an individual |
Communication | Sharing information and being understood clearly |
Compassion | Caring about others and wanting to help |
Diplomacy | Coming to a mutual understanding |
Nonverbal communication | Sharing information without using your words |
Tact | Knowing what to say or do without giving offense |
Verbal communication | Sharing information through speaking |
Etiquette | The rules stating the proper way to behave |
Perception | The way a person understands someone or something |