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Conor LC Bus U3 Pt1
Key terms LC Bus Unit3 Part1 Leading, Motivating & Communicating
| Term | Definition |
|---|---|
| management | getting people to work together for a common organisational goal |
| management skills | leading, motivating and communicating with staff |
| management activities | planning, organising, controlling to achieve organisational goals |
| flexibility | the ability to shift a course of thought or action according to the changing demands of a situation |
| charisma | compelling charm that can inspire devotion in others |
| initiative | the ability to start things independently |
| idea-generation | how a business comes up with product ideas |
| leading | the art of encouraging others to work towards a specific goal |
| autocratic leadership | when managers make all the decisions, little trust of staff |
| democratic leadership | ecouraging participation of staff in the decision-making process |
| laissez-faire leadership | "hands off" leadership style, managers set goal but give staff autonomy to achieve goals |
| subordinate | someone lower down in the chain of command |
| empowerment | when staff feel they can make certain decisions on behalf of the organisation |
| delegation | assigning tasks to another person |
| motivating | instilling the willingness to do something |
| Maslow's Hierarchy of Needs | a theory of motivation that states that humans want to satisfy different needs as they develop |
| physiological needs | need for food, shelter and warmth |
| safety needs | need to feel safe and secure |
| social needs | need for friendship and love |
| esteem needs | need for status, respect and appreciation |
| self-actualisation needs | achiieving one's full potential |
| McGregor's Theory X & Theory Y | a theory of how managers view employee's attitude towards work |
| financial rewards | money compensation |
| non-financial rewards | non-money types of compensation like private health care, company car, etc. |
| flexitime | when an employee can set the starting and finishing times of their work day. |
| career planning | consulting with a staff member about their future potential roles in an organisation |
| staff turnover | when employees leave an organisation forcing new workers to be hired and trained |
| productivity | a measure of efficiency of a person completing a task |
| absenteeism | deliberate non-attendance |
| communicating | the exchange of information between two or more parties |
| formal communication | communications of an official, serious manner |
| informal communication | casual, unofficial communication |
| horizontal communication | com. between people in the same level of an organisation. |
| upward/downward communication | coms between different levels in the chain of command in an organisation. |
| chain of command | the formal path of authority in an organisation, from top management down to subordinates |
| 5 principles of effective communication | accuracy, appropriate lingo, preparation, confidentiality, feedback |
| notice (of meeting) | invitation to attend meeting. must include date time and place of meeting |
| agenda | list of items to be discussed at meeting. listed in order to be discussed |
| matters arising | opportunity to discuss items arising from the previous meeting |
| any other business (AOB) | gives people the opportunity to bring up a topic not on the agenda |
| minutes | record of the meeting taken by the secretary, people present and decisions made |
| chairperson (role of) | sets agenda (w/secr) opens by counting quorum , runs meeting by seeing agenda is followed and standing orders obeyed, call for votes on motions and closes meeting. |
| secretary (role of) | resp. for organising meeting. arranges place, sends out notice and agenda, reads previous minutes, records current minutes, deals with paperwork, assists chairperson |
| quorum | the minimum number needed to be present for a meeting to begin. |
| standing orders | the rules for running a meeting |
| point of order | when someone at a meeting thinks a standing order has been broken |
| proxy | a person nominated to stand in for another at a meeting |
| Annual General Meeting (AGM) | annual meeting of directors and shareholders of a limited company. Shareholders elect board of directors and auditors |
| Extraordinary General Meeting (EGM) | meeting of board and shareholders to discuss an urgent issue that can't wait until the next AGM |
| board meeting | regular meetings of the company directors to discuss performance and set future plans |
| statutory meeting | very first meeting to set-up a business |
| ad hoc meeting | meeting on short notice to address unexpected and urgent issue |
| memo layout | To/From/Date/Re:/Message/ Signed |
| business letter layout | On company stationary- Your reference/Our ref/date/Addressee details/ Subject/ Proper salutation/Body/ closing salutation/Signed/encl: |
| report layout | Title/To/From/Date/Table of Contents/Exec Summary/Terms of Reference/Findings/Conclusions/Appendix/Bibliography |
| terms of reference | sets the scope of what the report should be addressing |
| bar/line/pie charts | types of visual communications |
| 5 barriers to effective communication | not enough response time/poor language/info overload/not listening/lack of trust |
Created by:
conorok
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