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PROFESSIONALISM AND

PROFESSIONALISM AND WORK ETHICS

QuestionAnswer
Does showing commitment mean being dependable, reliable, enthusiastic, and willing to work hard? Yes
Non verbal communication consist of --------- Body language, eye contact, posture, facial expression, gestures, sign language, touching,
Is professionalism in work place expected of everyone? Yes
What are the top three skills employers are looking for in employee? Ability to work as a team, Ability to take initiative (Ability to make decision and solve problems), Ability to plan, organise and prioritise work.
Name 4 types of communication Verbal, non-verbal, written, visual,
What is communication? Ability to communicate with others
What is team work Ability to work in teams and achieve the goals.
What is customer service skills Is the help/support you provide to a customer, before, during and after a purchase
What is time management Ability to prioritise tasks, manage time to complete your tasks on time, arrive to work on time. Organising and using your time in a way that allows you to meet your daily needs as well as your short and long term goals with little stress as possible.
What is flexible working Willingness to work out of the normal working schedule. Willingness to change and adapt to new procedures and new environments. Be able to bend easily without breaking.
Explain Leadership skills The ability to lead by example, and or lead others, showing your colleagues how to do a task.
Explain Responsibility The ability to accept fault (not pass the buck onto someone else), and learn from the mistake.
What is commitment? Dependability, reliability, enthusiasm and willingness to work hard
Ability to work under pressure Ability to work under stressful situation, busy environment, fast pace shops,
what is a dress code? How a worker is expected to dress in a job (Every job differs), to ensure that workers are safe and dressed appropriately.
What is professionalism Competence or skills expected of a worker in a work place. It is how we dress, look, talk, write and interact with people.
what are characteristics of a true professional. 1. Appearance. 2. Positive altitude. 3. Respect. 4. Good communication. 6. Reliability. 7. Organisation. 8. Honesty.
Confidentiality An information gathered about a worker must not be shared or revealed without the workers consent.
Dependability Capable of being depended on, worthy of trust and reliable
What is Prioritising Ranking a list of items according to importance
Initiative Energy or aptitude to cause or facilitate the start of something or to cause something to happen.
What are examples of work skills Communication, Team work, Time management, Flexibility and adaptability, Customer service, leadership. SOFT SKILLS: Creativity, Responsibility, initiative, Commitment, Ability to work under pressure, Decision making, proactive
Created by: Jadesola.omokri
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