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Chapter 10
PoM - 10
Term | Definition |
---|---|
abundance-based change | Leaders assume that employees will change if they can be inspired to aim for greater degrees of excellence in their work. |
anchor | To infuse a new practice, a new value, or a new activity into the culture of an organization, making it a new norm. |
appreciative conversations | Intense, positively framed discussions that help people develop common ground as they work together to cocreate a positive vision of an ideal future for their organization. |
appreciative inquiry model | A model specifically designed as an abundance-based, bottom-up, positive approach. |
boundary conditions | Define the degree of discretion that is available to employees for self-directed action. |
bureaucratic model | Max Weber’s model that states that organizations will find efficiencies when they divide the duties of labor, allow people to specialize, and create structure for coordinating their differentiated efforts within a hierarchy of responsibility. |
centralization | The concentration of control of an activity or organization under a single authority. |
change agents | People in the organization who view themselves as agents who have discretion to act. |
change management | The process of designing and implementing change. |
command-and-control | The way in which people report to one another or connect to coordinate their efforts in accomplishing the work of the organization. |
Complex Adaptive Systems (CAS) | A model that views organizations as constantly developing and adapting to their environment, much like a living organism. |
conventional mindset | Leaders assume that most people are inclined to resist change and therefore need to be managed in a way that encourages them to accept change. |
culture change | Involves reshaping and reimagining the core identity of the organization. |
deficit-based change | Leaders assume that employees will change if they know they will otherwise face negative consequences. |
differentiation | The process of organizing employees into groups that focus on specific functions in the organization. |
disturbances | Can cause tension among employees, but can also be positive and a catalyst for change. |
emergent or bottom-up approach | Organizations exist as socially constructed systems in which people are constantly making sense of and enacting an organizational reality as they interact with others in a system. |
entrepreneurship | The process of designing, launching, and running a new business. |
flat organization | A horizontal organizational structure in which many individuals across the whole system are empowered to make organizational decisions. |
formal organization | A fixed set of rules of organizational procedures and structures. |
formalization | The process of making a status formal for the practice of formal acceptance. |
geographic structures | Occur when organizations are set up to deliver a range of products within a geographic area or region. |
group-level change | Centers on the relationships between people and focuses on helping people work more effectively together. |
habitual | To be able to measurably repeat something such as a new practice, value, or an activity without thinking about it. |
horizontal organizational structure | Flat organizational structure in which many individuals across the whole system are empowered to make organizational decisions. |
incremental change | Small refinements in current organizational practices or routines that do not challenge, but rather build on or improve, existing aspects and practices within the organization. |
individual-level change | Focuses on how to help employees improve some active aspect of their performance or the knowledge they need to continue to contribute to the organization in an effective manner. |
informal organization | The connecting social structure in organizations that denotes the evolving network of interactions among its employees, unrelated to the firm's formal authority structure. |
infuse | To seamlessly spread one element into a second element such as integrating a new practice, a new value, or a new activity into the corporate culture. |
institutionalize | To establish something such as a new practice, a new value, or a new activity throughout the organization, making it a new norm. |
intentionality | The degree to which the change is intentionally designed or purposefully implemented. |
Kotter’s change model | An overall framework for designing a long-term change process. |
level of organization | The breadth of the systems that need to be changed within an organization. |
Lewin’s change model | Explains a very basic process that accompanies most organizational changes. |
operationalize | To integrate and put into use something such as a new practice, value, or activity into the day-to-day business operations. |