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The Consumer
Term | Definition |
---|---|
Cavest Emptor | A Latin phrase that means 'Let the buyer beware.' This means consumers need to use common sense when buying goods and services. |
Guarantee | A promise by the manufacturers that it will sort out any problems with a product or service within a specific, fixed period of time. |
Sustainability | A process of balancing the social, economic and environmental systems for the wellbeing of individuals now and in the future. |
Sustainable Consumption | Buying goods and services that do not harm society, the environment or the economy. |
Credit Note | Limits you to buying something else from the same shop, which may not suit you. |
Refund | You can receive the cost of the item back, either in cash or as money paid back on to your credit card. |
Replacement | You can have the same or an alternative product that is free from damage or faults. |
Repair | The item may be fixed free of charge. The repair must be permanent. |
CCPC | Competition and Consumer Protection Commission. |
CER | Commission for Energy Regulation. |
ComReg | Commissions for Communications Regulation. |
FSO | Financial Service Ombudsman. |
Consumer | A person who buys goods or services for their own use. |
Good | Something you buy that you can touch or see, e.g. phone, book, shirt. |
Service | Something that is done for you, e.g. bus ride home, haircut, car wash. |
CSR | Corporate social responsibility |
The ethical consumer | ethical consumers choose goods and services that meet their needs and reflect their moral values |
Ethical goods | Ethical goods are produced in a way that is kind to the environment and also to the people who produce them |
Ethical consumers | Ethical consumers buy products and services that have been produced under ethical conditions. |
Boycott | A voluntary act of protest in which consumers refuse to buy from or deal with a particular company |
CSR | refers to organizations acting to benefit society and/or the environment |