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Chapter 12
Time For Business - 1st Year
| Term | Definition |
|---|---|
| A consumer | is a person who buys goods and services |
| Legal rights of consumers | Sale of Goods and Supply of Services Act 1980 and Consumer Protection Act 2007 |
| Repair | The item may be fixed free of charge. The repair must be permanent |
| Replacement | You can have the same or an alternative product that is free from damage or faults |
| Refund | You can receive the cost of the item back, either in cash or as money paid back to your debit or credit card |
| A guarantee | is a promise by the manufacturer or company that it will sort out any problems with a product or service within a specific, fixed period of time |
| An extended warranty | is like an insurance policy, for which you must pay a premium |
| Misleading claims | Businesses cannot make misleading claims about the business, their goods, services or prices |
| Misleading practices | the consumer protection act protects consumers against unfair practices whether they buy from a local shop or a business within the EU |
Created by:
Sarah C. Lynch
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