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Century 2030-10

QuestionAnswer
Formal work group work group established and formally recognized by the organizaing function of managment. p.205
Informal work group work group that results from personal contacts and ineractions among people and is not formally recognized by the organization. p.205
group norms informal rules a group adopts to regulate and regularize group members' behavior. p 206
group cohesiveness Degree of attraction each member has for the group, or the "stick-together" of the group. p.206
group conformity Degree to which the members of the group accept and abide by the norms of the group. p. 207
groupthink Dysfunctional syndrome that cohesive groups experience that causes the group to lose its critical evaluative capabilities. p.208
Hawthorne effect States that giving special attention to a group of employees (such as involoving them in an experiment) changes their behavior. p.209
Linchpin concept Because managers are members of overlapping groups, they link formal work groups to the total organization. p.209
team building process by which the formal work group develops an awareness of those conditions that keep it from functioning effectively and then elimate those conditions. p.209
idiosyncrasy credit phenomenon that occurs when certain members who have made or are making significant contributions to the groups' goals are allowed to take some liberties whitin the group. p.211
quality circle composed of a group of employees (usally from 5 to 15 people) who are members of a single work, unit section, or department; the basic purpose of a quality circle is to dicuss quality problems and generate ideas that might help improve quality.p.212
self-directed work teams (SDWT) teams in which members are empowered to control the work they do without a formal supervisor. p.213
Virtual work teams Teams which mainly use technology-supported communication, with team members working and living in different locations. p.213
Created by: Centurystudy
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