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POM
Contemporary Issues and Challenges in Management of 21st Century
| Question | Answer |
|---|---|
| What is quality | 1]Quality is an attribute of the product or service that fulfills or exceeds human expectations 2]Quality is also defined as the fitness for use or purpose 3]Conformance to specifications 4]The ability of the product to meet customer needs |
| How is customer satisfaction measured | Q=P/E Quality is equal to performance divided by expectations. if Q>1 then the customer has a good feeling about the product |
| Dimensions of Quality | 1]Performance 2]Features 3]Durability 4]Reliability 5]Serviceability 6]Reputation 7]Aesthetics 8]Response |
| Factors affecting quality | 1]Men materials and machines 2]Manufacturing Conditions 3]Money in capability to invest 4]Management policy for quality level 5]Packaging and Transportation 6] Producti techni and pro design 7] Market research in customer demand 8] After Service |
| TQM | Total quality management is a management strategy for long term success customer satisfaction. In TQM, all employees work towards improving the product, process, strategy, services and the culture of the work place |
| Kaizen | Its a japaneze word that means change for the better or continuous improvement. |
| Six sigma | Focused on the final product[quality output]. It is a strategy or a tool used to limit defects and variability. |
| PDCA | 1] Plan-Define what you expect to do or to happen. Hypothesis/Predic 2]Do Perform what you planned to do according to the hypothesis(observe carefully) 3]Check-Compare actual outcome with expected outcome 4]Act-Stabilize what works or begin the PDCA ag |
| Lean | Its focused on removal of waste and waste is defined as anything that fails to add value to the customer |
| JIT | Just in Time inventory is a management strategy is to provide products and resources close to the actual time of usage |
| 5S | 1]Seiri-Sort-Remove clutter from the work 2]Seiton-Set in order-Organize and arrange everything 3]Seison-Shine-Clean the dirt in the workplace 4]Seiketsu-Standardise-Set standards for the first three steps 5]Shitsuke- Sustain- Ensure that 5S is pa cul |
| Essential Requirements of effective TQM | 5S 1]Commitment 2]Culture 3]Customer Focus 4]Control-PDCA 5] continuous Improvement |
| Workplace Diversity | Workplace diversity refers to the differences between the people working in the organization. It not only includes how indi identify themselves but also how others perceive them. It includes race ,gender ,religion, sex, socioeconomic background etc. |
| How to manage workplace Diversity | 1]Prioritise Communication 2] Be open minded 3] Base standards on objective criteria 4] Encourage ppl to work in diverse groups 5] Treat employees as individuals |
| Diversity Management [policies and practices] | 1]Zero Tolerance Policy 2]Sensitivity Training |
| Benefits of sensitivity training | 1]examine and adjust their perspectives 2]appreciate others views 3]wht is offensive and why 4]handle if you are offended 5]apologise if unknowingly offend |
| Benefits of fostering Diversity | 1]Increased Creativity 2]More innovation 3]Better Consumer understanding 4]Richer brainstorming 5]Better decision making |
| Enterprise mobility | It refers to companies offering remote work options and allowing employees to use their personal tablets, laptops, smartphones etc(BYOD-Bring your own device) |
| Advantages of enterprise mobility | 1]Saves resources 2]Increases workplace productivity 3]Closes the talent gap |
| How to manage virtual teams | 1]Set clear expectations 2]Have 1:1s and checkins 3]Have a worklife balance 4]work with pro mgt sys 5]Work around Time zones 6]Prov goals and roadmaps 7]Org frequent meetings 8] Highlight achievements 9]Adv of techn 10]Prov time for nonwork eve |
| Work from home tips for managers | 1]B avail n flex 2]B comm and respo 3]Data Security 4]Do standup meets 5] emp feedbacks 6]Strategic Plann 7]Use tools and eqips 8]manage project systems 9]Set project goals |
| Workplace ethics | Values, culture and morals of co that guide their actions internally n externally. how emp conduct themselves how co does busi, interacts intern |
| Globalization | Term used to define the interdependence of economies on one another. It is a conscious and active effort of expanding trade across boundaries. It started in the 90s after the end of cold war and fall of soviet union |
| Impact of globalization | 1]Liberalization 2]Privatization 3]Free Trade 4]Liberalization of import-export system 5]Globalization of economic activity 6]Economic reform 7]Increased Collaborations |
| Need for globalization | 1]Innovation 2]Technological Upgrade 3]Comparative advantage and opportunity cost |
| Need for innovation | 1]Increased efficiency 2]Rapid development 3]Wider Reach |
| Problems of globalisation | 1]Interdependence 2]Comp to small industries 3]Threat to National sovereignity 4]Threat to National Culture 5]Leads to Income Disparity |
| Impact of innovation on the economy | 1]Higher GDP 2]Increased efficiency 3]Makes Technology affordable 4]Worldwide change and improvement |
| Problems of innovation | 1]Unemployment 2]Unrealistic expectation 3[Lack of availability of funds |
Created by:
shaili
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