Help
Options
Didn't know it?
click below
click below
Knew it?
click below
click below
Don't Know
Remaining cards (0)
Know
retry
shuffle
restart
0:00
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.
Normal Size Small Size show me how
Normal Size Small Size show me how
C235 - Topic 12
| Term | Definition |
|---|---|
| Continuous Improvement | Small, incremental steps to improve quality over an extended period of time. |
| External Forces for Change | External Forces for Change: Outside influences that can impact an organization, such as Demographic Changes, Technological Advancements, Customer and Market Changes, Social and Political Pressures. |
| Force Field Analysis | Refers to the perception of seeing change as a result of the "battle" of two opposing forces: forces driving change and forces resisting change. |
| Ice Cube Model of Change | Developed by Kurt Lewin, this model suggests that no change happens without some "unfreezing" event. And, in turn, no change sticks without some "refreezing" event. |
| Internal Forces for Change | Internal Forces for Change: Influences coming from within an organization that can impact the organization, such as Human Resource Problems/Prospects and Managerial Behavior/Decisions. |
| Learning Organization | A system-level concept wherein the organization is characterized by its capacity to adapt to changes in its environment, and it has developed the five disciplines of systems thinking, mental models, personal mastery, team learning, and shared vision. |
| Open Systems | A system, such as an organization, where its elements must constantly interact with, and adjust to, their environments in order to survive. |
| Organization Development | Learning at the group and/or organization level. OD typically follows a four-step problem solving process including diagnosis, intervention, evaluation, and feedback. |
| Organizational Culture | The behavior of humans within an organization and the meaning that people attach to those behaviors. |
| Survey Feedback | A means of organizational diagnosis where items, such as questionnaires, are distributed to collect employee (or customer) feedback to gauge certain aspects of an organization that require change. |
| Systems | A set of elements standing in interrelationship to themselves and to their environment. |
| Team Building | A catch-all term for a group of OD interventions focusing on the psychosocial subsystem and designed to improve the functioning of teams. |
| Total Quality Management | A comprehensive and structured approach to organizational management that seeks to improve the quality of products and services through ongoing refinements in response to continuous feedback. |
Created by:
lissmisstree
Popular Management sets