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Milady Chapter 2
Matching Activity
| Term | Match |
|---|---|
| Ability to be compassionate and responsive to other people. | Sensitivity |
| Ability to handle a confrontation and share your feelings in a professional manner. | emotional stability |
| Also known as tact. | Diplomacy |
| Interest in other people and responsive to their opinions, feelings, and ideas. | Receptivity |
| These guide our behavior and give us direction. | Values and goals |
| These include active listening, non-verbal, and verbal skills. | Effective communication skills |
| A sense of personal excitement and a good reason for staying the course. | Motivational |
| Begins with trusting your ability to achieve set goals. | Self-esteem |
| Exhibited when you use good manners with others. | Respect |
| Imagining yourself working in your dream salon. | Visualization |
| Maintaining control over your own life and learning. | Self-Management |
| Needs to be eliminated because it is counterproductive. | Self-Critisism |