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patient intake R2
patient intake
| Question | Answer |
|---|---|
| Why is an anatomical model a useful tool in preoperative education? | This tool is an actual body structure that helps patients better understand their condition. |
| How many hours of sleep are good for your health? | 7-8 |
| What can be dangerous after a surgery? | Driving |
| Mary would like to obtain information about her physician. Where in the information packet can this information be found? | Physician qualification section |
| When is the best time to give a patient an information packet? | The day of the patient's first visit to the office |
| A patient that is more likely to comply with instructions is: | educated. |
| The process of teaching a new skill by having the patient observe and imitate is called: | modeling. |
| When going over instructions with a patient, you noticed that the patient was having trouble understanding the instructions. What other method should you use to help the patient understand her instructions? | Use visual materials. |
| Mary wants to obtain more information about her health condition but she is unable to leave her home. Which of the following actions should the medical assistant take when working with Mary? | Provide her with several websites to visit on her home computer. |
| What type of teaching informs the patient of details about an upcoming surgery? | Factual |
| Before carrying out an educational plan, what must you do first? | Get approval from the physician |
| Information packets should be written at a ________ grade reading level. | sixth |
| What should you do when giving instructions to patients of diverse cultures? | Ask the patients if there is any reason they will not be able to follow the instructions. |
| How is the information packet beneficial to the office staff? | It acquaints new office staff members with office policies. |
| Sensory teaching addresses the affective learning domain and includes: | a description of the physical sensations the patient may have. |
| In which section of the information packet can you find information on what to do when an emergency occurs outside of regular office hours? | Office hours section |
| What section of the information packet provides information on canceling a scheduled appointment? | Appointment scheduling section |
| George came in one hour early to prepare for his surgery. He advised the medical assistant that he did not follow all of the dietary instructions. What must the medical assistant do? | Reschedule the patient's surgery. |
| What are the five sensations a patient may have during a procedure? | Feeling, seeing, hearing, tasting, and smelling |
| Cameron came in for an annual prostate examination. What is this level of disease prevention called? | Screening |
| What is the most important goal in patient education? | To promote healthy habits and behaviors |
| What steps should you take if a patient refuses treatment? | Notify the doctor and document the event in the patient's chart. |
| Which of the following is not an advantage of educating a patient? | It reduces the amount of time patients spend in the office at each appointment. |
| Which of the following is an example of a helpful DVD used in patient education? | Infant care |
| Which of the following is a form of patient education material? | Health brochure |
| Which of the following essential processes helps to ensure patient compliance. | Patient education |
| The cognitive domain of learning includes: | factual or practical knowledge. |
| Which three policies are outlined in the information packet? | Telephone, payment, and insurance |
| Why should you use open-ended questions when interviewing patients? | It allows the patient to explain the situation in his or her own words. |
| What should you do if a patient refuses to answer your questions? | State that you respect his wishes and the physician will be with him soon. |
| Which of the following is a primary symptom of anxiety? | Irrational fear |
| Which of the following contains a record of all procedures, surgeries, follow-up care, and additional notes the physician makes regarding the patient’s case? | Operative report |
| Which of the following is a primary symptom of depression? | Persistent sadness |
| An example of a closed ended question is: | Have you eaten food today? |
| What forms of communication, other than verbal, can the medical assistant and the hearing impaired patient utilize? | Nonverbal clues and body language |
| Which of the following is the best abbreviation for cubic centimeter? | mL |
| Why is it important to observe a child's nonverbal behavior in an interview? | The child may be a victim of abuse or neglect. |
| What should you do if you suspect child abuse or neglect? | Report it to the physician. |
| What is a sign of substance abuse in an adolescent? | The patient has pinpoint pupils. |
| What takes place during the introduction of a patient interview? | The identities of the MA and patient are shared. |
| Which of the following is an example of an open ended question? | Can you describe your pain? |
| What should you do if during your interview with the child, you develop a suspicion of physical and psychological abuse? | Report your suspicions to the physician. |
| As you begin the interview, you are aware that one of the most important skills you will use from the moment of introduction will be: | being an effective, attentive, active listener. |
| All of the following are acceptable and effective methods for collecting patient data EXCEPT: | asking leading questions. |
| What are the symptoms of psychological abuse? | Severe dehydration or underweight |
| When entering information on a patient's chart, what information must be included? | Your signed name and credentials |
| Which of the following is a primary symptom of physical abuse? | Patient has bruises shaped in unusual patterns |
| When caring for a patient with a hearing impairment, which guideline should the medical assistant observe with regard to the Patient's Bill of Rights? | The patient should receive every consideration of his or her privacy. |
| How can the medical assistant document exactly what the patient said? | The MA can place quotation marks around the patient's words. |
| Which of the following might make it more difficult to interview an elderly patient? | All of these are correct |
| Which of the following is NOT the role of the medical assistant in communicating with patients? | Advising |
Created by:
nadianicole15