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CMAA Form questions
NHA
| Question | Answer |
|---|---|
| An office manager asks a medical assistant to mail a letter to a patient who is being dismissed from the practice. Which of the following methods should the assistant use to mail the letter? | Certified Mail |
| A medical administrative assistant should verify a patient’s CPT code which of the following processes? | Obtaining prior authorization |
| Prior to an invasive procedure, a patient ask a medical administrative assistant about other options that are available. Which of the following actions should the assistants take? | Advise the patient to ask the provider about alternatives |
| Which of the following abbreviations should a medical administrative assistant use to document a patient history of a stroke? | CVA |
| Which of the following is appropriate to buy with petty cash? | Postage owed for an equipment delivery |
| When performing closing procedures for the day, which of the following must be secured with a lock and key? | Providers prescription pad |
| Which of the following is the abbreviation for an electroencephalogram? | EEG |
| A medical administrative assistant observes another office worker altering notes in a patient's record to justify medical necessity so that payment is made. What is this type of action considered? | Fraud |
| A patient receives an explanation of benefits stating services will not be covered because out-of-pocket medical expenses have not been met. The amount owed is defined as which of the following? | Deductible |
| Which of the following is an example of open hours scheduling? | Patients arrive at their own convenience |
| Which of the following is the most efficient method for a MAA to collect payment for services? | Collect due amounts at the time of the patient's visit |
| Which of the following medical terms refers to the removal of all or part of an organ or tissue? | Lymphadenectomy |
| A patient refuses to pay his copayment. Which of the following actions should the medical administrative assistant take? | Inform the patient that the copayment is due at time of service |
| A third-party payer is requesting documentation to support billed services. Which of the following is the appropriate document the medical administrative assistant should forward to the third-party payer? | Progress notes |
| Which of the following actions is a MAAs priority when pulling daily charts ? | Review the appointment schedule |
| In addition to a witness and the adult patient, which of the following individuals must be present for an informed consent signature? | Provider |
| All pages of a patient's medical record must include which of the following information? | Patient name |
| Which of the following medical record filing system protects patients privacy and allows for unlimited expansion in a high-volume office? | Numeric |
| Which of the following should a medical administrative assistant give to a patient when scheduling a routine return visit? | An appointment reminder |
| A new patient provides a medical administrative assistant with her parents medicare card. The patient states that she is dependent and is eligible to use the card. Which of the following actions should the assistant take? | Explain to the patient that the medicare does not cover dependents. |
| According to the Affordable Care Act (ACA) of 2012, what is the maximum allowable time from the date of service that a claim can be submitted to Medicare? | 12 months |
| When a patient requires a diagnostic procedure, which of the following is required? | written one from the provider |
| A patient who has Medicare and had an annual wellness visit (AWV) 10 months ago calls to schedule their next one within the week. Which of the following actions is appropriate for the medical administrative assistant to take? | Explain that the AWW cannot be scheduled for another 2 months. |
| Which of the following actions should a medical administrative assistant take when scheduling a new patient for a physical examination | Inform the patient of the appointment cancellation policy |
| A provider leaves town without leaving a contact number and coverage for patients he is treating. He is at risk for being accused of which of the following? | Abandoment |
| Which of the following is a condition in which a gland located in the neck produces excessive hormones. | Hyperthyroidism |
| When a medical administrative assistant transmits a medical record, which of the following documents is required? | Release of information authorization form |
| Employers are mandated to provide a training program to employees regarding OSHA guidelines within which of the following timeframes? | Before an employee begins work and annually thereafter |
| Which of the following information is included in an explanation of benefits (EOB) | Claim adjustments |
| Which of the following describes the presence of several large kidney stones? | Nephrolithiasis |
| Which of the following items should be sent by Certified Mail? | Dismissal Letter |
| When scheduling an inpatient admission, Which of the following steps should a medical administrative assistant take first? | Obtain the providers order |
| When is it appropriate for a medical administrative assistant to release test results to a patients family member? | When the patient provides a signed release of information the identifies the member |
| Which of the followinf is an appropriate strategy for scheduling a patient who was late for his two previous appointment | Schedule the patient for the last appointment of the day |
| Which of the following information is necessary to confirm a patients demograophic? | Occupation |
| A patient authorizes a third party player to reimburse a provider directly by signing which of the following? | Assignment of benefits |
| Which of the following telephone calls should the medical administrative assistant route directly to the provider? | A provider from another office needs to discuss a patient's case |
| A provider asks a medical administrative assistant to schedule a patient's next appointment for arthrocentesis of the right shoulder. This would be an appointment for which of the following? | Surgical puncture to remove fluid from the right shoulder joint |
| According to OSHA guidelines, which of the following is the appropriate way to file a complaint with OSHA? | Submit an online form. |
| Which of the following patient conditions is appropriate to schedule with a gastroenterologist? | Crohn's disease |
| Which of the following information should the medical administrative assistant include on a claim form? | NPI |
| A patient has a diagnosis of Parkinson’s disease. The medical administrive assistant should schedule the patient for an appointment with which of the following specialists? | Neurologist |
| At which of the following times should the medical administrative assistant obtain preauthorization for a diagnostic procedure? | After the provider prescribes the procedure |
| Which of the following actions should the medical administrative assistant take during closing procedures? | Arm the security system |
| Which of the following is enforced by the Department of health and human service and sets the standards for laboratory practices? | CLIA |
| Which of the following describes a difference between electronic medical records and paper medical records? | Electronic medical records are more secure |
| Which of the following is a medical administrative assistant required to obtain before providing a patient’s protected health information (PHI) to authorized recipients? | Signed release of information from the patient |
| A provider requests a medical administrative assistant to schedule an electroencephalogram for a patient. Which of the following statement by the assistant is an appropriate explanation of this procedure to the patient? | "This procedure records your brain's electrical activity." |
| Which of the following types of insurance plans was developed to provide affordable, prepaid health care to policy holders? | Health maintenance organization (HMO) |
| Which of the following medical record filling system protects patients privacy and allows for unlimited expansion in high-volume office? | Numeric |
| A patient should sign which of the following forms in order to authorize payment directly to the provider from a third-party payer? | Assignment of benefits |
| A patient reports a breach of confidentiality to a medical administrative assistant. The assistant should direct the patient to which of the following resources first? | Office manager |
| Which of the following actions should the medical administrative assistant take first when processing mail? | Sort |
| A medical administrative assistant is scheduling an appointment for an established patient who had a kidney transplant and reports an intermittent fever. Which of the following actions should the assistant take? | Forward the call to a triage nurse. |
| A medical administrative assistant is providing preoperative instructions to a patient prior to a knee surgery. Which of the following techniques should the assistant use to decrease patient anxiety? | Review the written instructions with the patient |
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cattejerxo