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BE 303

CR- 003

TermDefinition
Competition The rivalry between two or more businesses to attract scarce customer
Corporate culture the values and Ideals that an organization encourages among it's employees
Curtesy Polite behavior; good manners
Costumer loyalty the Customers Preference For Business; Usually Expressed in regular purchases from the business
Customer Relations All the activities a business; usually expressed in regular purchases from the business
Customer Service Activities and benefits provided by a business to its costumer's to create goodwill and customer satisfaction
Customer- Centric Focused on customer needs and wants
Etiquette Rules applying to acceptable behavior
FAQ's Frequently asked questions; used by businesses to answer questions on their website
Incentive Something that will fulfill a costumer's specific desire or need
Internal Customers The people (i.e., Employees) who work cooperatively together to achieve business goals
Patronage Loyalty to a particular business
Proactive Adapting to the environment in advance of the occurrence of events; taking advantage of opportunities rather than reacting to problems
Productivity The amount and the values of goods ad services produced (outputs) from set amounts of resources (imputs)
Respect Regard or esteem
Target Market The Particular group of customers a business seeks to attract
Touch points All the opportunities that businesses have to connect with consumers and reinforce their brand Value
Word-of-mouth Promotion Promotion for a business provided by customers who tell other of their satisfaction with the business
Created by: nadia.p419
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