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Mod5 P - Planning 3

PMP Module 05 (Prism) - Project Planning (3 of 4)

QuestionAnswer
What is Quality? Meeting or exceeding customer expectations
What role is responsible for Quality in a project? Project Manager
What is the Cost of Quality? all costs incurred over the lifetime of the product, to ensure it conforms to requirements
If the cost of quality is the same as the benefit(s) of improving it, this is a ________ _________ marginal analysis
What's the difference between a benchmark and a baseline? a benchmark is a (high) goal, a baseline is a forecast
The method by which controlling and ensuring quality requirements are met is ___? quality management plan
What are the 7 tools of Quality? Fish-bone diagram, flow chart, check sheet, pareto diagram, histogram, scatter diagram, and control/run chart
The fishbone diagram is also known as _____ and help to determine _____ cause-and-effect diagram (or ishikawa); root causes
What is a flow chart? a graphical representation of complex processes, including decision points
What is a check sheet? a tally sheet that counts frequency (of defects)
What is a pareto diagram? graphical representation of Check Sheet counts, ordered by frequency (80/20)
What is a histogram? a vertical bar chart showing density of measurement data
What is a scatter plot? pairing numerical data (one per axis) to determine correlation between them
What is a Control Chart? measurements over time with upper and lower control bounds
What is the Rule of 7 (quality)? If there are 7 measurements related (all falling, all above median, etc.), action is required
How is a Run Chart different than a Control chart? control shows upper/lower limits, run just shows over time
What is Communication (definition)? activity of conveying meaningful information (right thing to right people)
What are 3 methods of communication? Push, Pull, Interactive
Publishing a status report to an online portal is an example of _______ communication Pull
What is the formula for lines of communication (network effect)? Lines = [N * (N-1)] / 2
How many lines of communication are there in a project with 1 PM and 6 other stakeholders? 21. (7*6)/2
The internal PM and Client/Vendor PM must both communicate upward to ____ ? the steering committee (and with each other)
What are the 4 inputs to the Communication Management Plan? Proj Mgmt Plan, Stakeholder Register, Enterprise Environmental Factors (EEF), and OPA
Created by: anjp
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