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Bank Teller Training

Definitions, terms, and products

QuestionAnswer
Who is the President of InFirst Bank? Tim Kronenwetter
In which year was InFirst Bank established? 1922
Making our customer's visit a positive experience is part of what? The Customer Experience
True or False: we can transfer a customer call to another extension without letting them know. False
True or False: when sending emails, we can use all lower-case letters and not use punctuation. False
True or False: it's ok to do a favor for a non-customer just one time. False
True or False: you must have a business reason to access a customer's account. True
If you are an opening teller, what must you know and look for before entering a bank branch? "All-clear" signs
What is the #1 priority during a robbery? Safety
How are you to respond when an active shooter is in your vicinity? Run, hide, and fight
The fraudulent practice of sending emails from a known or trusted sender in order to have targeted individuals reveal confidential information is called what? (Spear) Phishing
Created by: tlpatterson21
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