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Business communication
Question | Answer |
---|---|
^ | insert |
-e | delete |
v(supposed to be upside-down ^) | close up space |
# | insert space |
elongated z | transpose letters |
z | transpose words |
¶ | new paragraph |
/ | lowercase |
Ξ | uppercase |
stet | stand as is |
4 keys in effective writing | Audience, Purpose, Message, Style& Tone |
Identify your Audience | who are you targeting |
Establish your Purpose | what’s your purpose? Why are they reading? |
Message | What’s your SCOPE? Go into DETAIL. |
Style & Tone | How should I best communicate? |
#1 rule in writing | Get to the point, and do it right away |
6 basic characteristics of business communication | 1.Provide facts. 2. Not much opinion 3. Visuals(graphs, charts) 4. Accurate measurements 5. State responsibility 6. Persuade recommendations |
ethical writing/communication | misquoting, manipulation, misrepresentation |
Writing Process Stage | 1.Researching 2. Planning 3. Drafting 4. Revising 5. Editing |
Drafting | converting words&phrases |
Revising | re-seeing,, rethinking, & reconsidering |
Editing | fine-tuning a document |
Collaboration | builds talent, get feedback, productivity & saves time(maybe not), decision-making time(maybe not), psychological benefits |