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Chapter 4

Definitions

TermDefinition
Work Flow Design The process of analyzing the tasks necessary for the production of a product or service.
Job A set of related duties.
Position The set of duties (job) performed by a particular person.
Job Analysis The process of getting detailed information about jobs.
Job Description A list of the tasks, duties, and responsibilities (TDRs) that a particular job entails.
Job Specification A list of the knowledge, skills, abilities, and other characteristics (KSAOs) that an individual must have to perform a particular job.
Position Analysis Questionnaire (PAQ) A standardized job analysis questionnaire containing 194 questions about work behaviors, work conditions, and job characteristics that apply to a wide variety of jobs.
Fleishman Job Analysis System Job analysis technique that asks subject-matter experts to evaluate a job in terms of the abilities required to perform the job.
Competency An area of personal capability that enables employees to perform their work successfully.
Job Design The process of defining how work will be performed and what tasks will be required in a given job.
Industrial Engineering The study of jobs to find the simplest way to structure work in order to maximize efficiency.
Job Enlargement Broadening the types of tasks performed in a job.
Job Extension Enlarging jobs by combining several relatively simple jobs to form a job with a wider range of tasks.
Job Rotation Enlarging jobs by moving employees among several different jobs.
Job Enrichment Empowering workers by adding more decision-making authority to jobs.
Flextime A scheduling policy in which full-time employees may choose starting and ending times within guidelines specified by the organization.
Job Sharing A work option in which two part-time employees carry out the tasks associated with a single job.
Ergonomics The study of the interface between individuals’ physiology and the characteristics of the physical work environment.
Created by: karen.kanegass09
 

 



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