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OB CH 12

TermDefinition
team process The different types of activities and interactions that occur within a team as the team works toward its goals.
process gain When team outcomes are greater than expected based on the capabilities of the individual members.
process loss When team outcomes are less than expected based on the capabilities of the individual members.
coordination loss Process loss due to the time and energy it takes to coordinate work activities with other team members.
production blocking A type of coordination loss resulting from team members having to wait on each other before completing their own part of the team task.
motivational loss Process loss due to team members’ tendency to put forth less effort on team tasks than they could.
social loafing A type of motivational loss resulting from members feeling less accountable for team outcomes relative to independent work that results in individually identifiable outcomes.
taskwork processes The activities of team members that relate directly to the accomplishment of team tasks.
brainstorming A team process used to generate creative ideas.
nominal group technique A team process used to generate creative ideas, whereby team members individually write down their ideas and then take turns sharing them with the group.
decision infromity The degree to which team members possess adequate information about their own task responsibilities.
staff validity The degree to which team members make good recommendations to the team leader.
hierarchical sensitivity The degree to which the team leader effectively weighs the recommendations of the members.
boundary spanning Interactions among team members and individuals and groups who are not part of the team.
ambassador activities Boundary-spanning activities that are intended to protect the team, persuade others to support the team, or obtain important resources for the team.
task coordinator activities Boundary-spanning activities that are intended to coordinate task-related issues with people or groups in other functional areas.
scout activities Boundary-spanning activities that are intended to obtain information about technology, competitors, or the broader marketplace.
teamwork processes The interpersonal activities that promote the accomplishment of team tasks but do not involve task accomplishment itself.
transition processes Teamwork processes, such as mission analysis and planning, that focus on preparation for future work in the team.
action processes Teamwork processes, such as helping and coordination, that aid in the accomplishment of teamwork as the work is actually taking place.
interpersonal processes Teamwork processes, such as motivating and confidence building, that focus on the management of relationships among team members.
relationship conflict Disagreements among team members with regard to interpersonal relationships or incompatibilities in personal values or preferences.
task conflict Disagreements among members about the team’s task.
communication The process by which information and meaning is transferred from a sender to a receiver.
information richness The amount and depth of information that is transmitted in a message.
network structure The pattern of communication that occurs regularly among each member of a team.
team states Specific types of feelings and thoughts that coalesce in the minds of team members as a consequence of their experience working together.
cohesion A team state that occurs when members of the team develop strong emotional bonds to other members of the team and to the team itself.
groupthink Behaviors that support conformity and team harmony at the expense of other team priorities.
potency A team state reflecting the degree of confidence among team members that the team can be effective across situations and tasks.
mental models The degree to which team members have a shared understanding of important aspects of the team and its task.
transactive memory The degree to which team members’ specialized knowledge is integrated into an effective system of memory for the team.
transportable teamwork competencies Team training that involves helping people develop general teamwork competencies that they can transport from one team context to another.
cross-training Training team members in the duties and responsibilities of their teammates.
personal clarification Training in which members simply receive information regarding the roles of the other team members.
positional modeling Training that involves observations of how other team members perform their roles.
positional rotation Training that gives members actual experience carrying out the responsibilities of their teammates.
team process training The use of team experiences that facilitates the team’s ability to function and perform more effectively as an intact unit.
action learning Team process training in which a team has the opportunity to work on an actual problem within the organization.
team building Fun activities that facilitate team problem solving, trust, relationship building, and the clarification of role responsibilities.
Created by: cnwilmoth
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