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TermDefinition
competition the rivalry between two or more businesses to attract scarce customer dollars
corporate culture the values and ideals that an organization encourage among its employees
courtesy polite behavior good manners
customer loyalty the customer preference for a business usually expressed in regular purchases from the business
customers relation all the activates a business engages in to interact with its customers
customers service activates and benefits provided by a business to its customers to create goodwill and customer satisfaction
customer centric focused on customers needs and wants
etiquette rules applying to acceptable behavior
faqs frequently asked questions used by businesses to answer questions on their website or other marketing materials
incentive something that will fulfill a customers specific desire or need
internal customer the people who work cooperatively together to achieve business goals
patronage loyalty to a particular business
proactive adapting to the environment in advance of the occurrence of events taking advantage of opportunities rather than reacting to problems
productivity the amount and the value of goods and services produced from sett amounts of resource
respect regard or esteem
target market the particular group of customers a business seeks to attract
touch points all the opportunities that business have to connect with customer and reinforce their brand value
word of mouth promotion promotion for a business provided by a customers who tell others of their satisfaction with business
Created by: Alzyion.s506
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