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Consumer
Business Keywords
| Term | Definition |
|---|---|
| The Consumer | Person who purchases goods or services for their own personal use |
| Own Label Products | Carry the brand of the shop that sells them-these products are usually cheaper than well known brands and may represent better value for customers |
| Caveat emptor | is a Latin phrase that means ''let the buyer beware''. this means that consumers need to use common sense when buying goods and services |
| Sales of Goods and Supply of Services Act 1980 | This law helps to protect consumers when they buy goods and services from traders |
| Merchantable quality | The good ,must be undamaged, unused and of reasonable quality considering the price paid |
| Fit for Purpose | The good must do what you expect it to do |
| Be as Described | The good must match description given by the salesperson, packaging, brochure, or advert |
| Match the Sample shown | Product should match sample you are shown |
| Repair | The item may be fixed free of charge. The repair must be payment |
| Replacement | You can have the same or an alternative product that is free from damage or faults |
| Refund | You can receive the cost of item back, either in cash or as money paid back to your debit or credit card |
| guarantee | a promise made by a manufacturer or company that will sort out any problem |
| warrantee | is like an insurance policy for which you must pay a premium. it is legally binding |
Created by:
NMaticha
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