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Professional Comm.

Employability skills

Question	Answer
a courteous, conscientious and generally businesslike manner in the workplace	Professional
establishing and maintaining a relationship between an organization and the public	Public Relations
a paid communication which attempts to influence opinion	Advertising
process of planning, pricing, promoting, selling and distributing goods or services which help to satisfy a market’s needs and wants	Marketing
the receiver hears only the content and not the feeling of the message	Deliberative Listening
listening for pleasure or recreation	Appreciative Listening
used to enhance, participate and understand a relationship	Empathetic Listening
when the receiver pretends to listen but is thinking of other occurrences	False Listening
receiver is physically hearing the words, but choosing not to acknowledge the words	Selective Listening
listening to another person with the best of intent but then becoming distracted	Partial Listening
paying close attention to what is being said in order to fully understand the message	Full Listening
truly understanding a message when the mind is quiet and free of distractions	Deep Listening
is a formal meeting where a person is asked to communicate skills, experiences and interests	Interview
act of expressing thoughts through words	Verbal Communication
postures, facial gestures and expressions sometimes done unintentionally	Nonverbal Communication
gathering of people to exchange information, ideas and suggestions on a specific subject	Group Discussion
ways to communicate and present ideas and information to an audience for a specific purpose	Presentations
act of analyzing, evaluating or judging	Criticism
generally accepted behaviors or manners required in social relations, a profession or in life	Etiquette
unfair treatment of people on the basis of characteristics	Discrimination

Created by: 05designer

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