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V-CDC-CustomerSer-5b
Pyramid CDC - SMARTNet Customer Service Review
| Term | Definition |
|---|---|
| Stockroom | A behind-the-scenes area where inventory is kept either because it does not fit on the sales floor or is awaiting a specific release date to be sold. |
| Store credit | This term refers to money that can only be used at a particular store or retailer. Customers usually get store credit when they return an item and do not choose, or are not eligible for, a cash refund. Store credit comes in the form of a physical card or an account balance and can be used by customers to purchase items at that store or retailer only. |
| Store walkthrough | A method used in-store to keep the sales floor appearance at its peak. Walkthroughs involve employees physically walking through all areas of the store to look for potential problems such as missing signs or shelf labels, empty fixtures and displays, broken items, merchandise that is in the wrong location or visual elements that are not in place. |
| Supply | The total merchandise that retailers order and have in their possession. |
| Sweethearting merchandise | A Type of employee fraud in which store employees give products away by passing tem at the POS without actually scanning them, scanning only a portion of the items or ring up an incorrect lower-cost item or price. |
| Switch fraud | a type of refund fraud in which a customer purchases a new item and then returns a damaged or broken identical item. |
| Target customer | The customers that are most likely to buy a particular retailer. |
| Team | A group of people that work toward the achievement of a common goal. |
| Teamwork | The combined actions of a group of people, especially when effective and efficient, to achieve a common goal. |
| Telemarketing | This form of advertising includes both requested callbacks and cold calls (both from people and automated) to customers over the phone to encourage them to buy products and services. |
| Temporary employment | Employment that is meant to last only for a designated period of time rather than indefinitely. Temporary employees are sometimes referred to as “contractual” or “seasonal” employees. |
| Total inventory | A complete listing of all of the merchandise a retailer owns. Inventory may be physically on-hand at a store or in a multi-or omnichannel environment, located anywhere throughout the ecosystem. |
| Transaction | An instance of buying or selling something-in retail, this generally refers to a customer buying or returning an item. |
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PyramidCDC
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