Help
Options
Didn't know it?
click below
click below
Knew it?
click below
click below
Don't Know
Remaining cards (0)
Know
retry
shuffle
restart
0:00
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.
Normal Size Small Size show me how
Normal Size Small Size show me how
Z-RiseUP RF Sec. 3
RiseUP Retail Fundamentals 3rd section
| Question | Answer |
|---|---|
| What are the 5 categories of customer service? | team, inventory, marketing, technology & tools, and financials |
| What are the 5 marketing strategies? | advertising, publicity, personal selling, sales promotion, and direct marketing |
| A retailer receives 100 Black & Decker toasters. 50 are placed in the stock room, 42 are sold, then 7 get returned but 1 of them is unsalable. How many toasters are currently available to sell? | 64 |
| Other than in the stockroom, where is a store's inventor kept? | Sales Floor |
| The process of automatic or manual ordering to meet product demands is called what? | Inventory Replenishment |
| True or False: Shoplifting doesn't occur often in retail stores, so most associates do not need to be aware of this issue. | False |
| True or False: Shoplifters are typically young people dressed in oversized clothing. | False |
| True or False: One of the best ways to deter shoplifting is to offer assistance to all customers. | True |
| True or False: The best way to approach a suspected shoplifter is to physically restrain them. | False |
| In 2016, shoplifting losses were around how much? | $50 billion |
| What's the specific term for the situation in which a customer purchases a new item and then returns an old, damaged, similar item using the new item's receipt? | Switch Fraud |
| What percent of shoplifting is due to employee theft? | 30% |
| What is OSHA and what do they do? | Occupational Safety and Health Administration. They give federal- and state-level protection to employees against hazards in the workplace. |
| What act prohibits employers from discriminating against qualified individuals with disabilities in job application procedures, hiring, firing, advancement, compensation, training, and other terms, conditions, and privileges of employment? | Americans with Disabilities Act |
| What act establishes employment standards that companies are required to follow, such as giving breaks and meal periods to employees? | Fair Labor Standards Act (FLSA) |
| What act allows employees to take unpaid, job-protected leave for specified family and medical reasons? | Family and Medical Leave Act (FMLA) |
| What act protects an employee from being fired or mistreated for reporting workplace problems or misconduct? | Whistleblower Protection Act |
| Carly pays $9 to make large candles. She sells large candles for $30. She also pays $5 to make small candles, and sells them for $14. If she sells 24 large and 40 small candles, what is her gross profit? | $864 |
| How do you calculate gross profit? | Revenue - Cost of Goods Sold |
| How do you calculate net profit? | Revenue - Cost of Goods Sold - Operating Expenses |
| Javier pays $3 for sunscreen and sells it for $9. He pays $5 for beach towels, and sells them for $12. He buys beach toy bundles for $2, and sells them for $7. If he sells 19 bottles of sunscreen, 10 towels, and 8 beach toy bundles, What is his revenue? Gross profit? What is his net profit if his operating expenses were $75? | Revenue = $347 Gross profit = $224 Net Profit = $149 |
| What's the term for reducing the price of an item in order to encourage sales? | Markdown |
| If a business' revenue is $1,150 and its cost of goods sold is $734, what is the business' gross profit? | $416 |
| If a business' gross profit is $100 and its revenue is $500, what is the business' profit margin percentage? | 20% |
| How do you calculate profit margin percentage? | gross profit รท revenue x 100 |
Created by:
PRO Teacher
PyramidCDC
Popular Business sets