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CLA Chapter 8

Certified Logistics Associate Chapter 8

QuestionAnswer
1. Basic Components of Quality in Logistics - On time delivery of products / materials - Accuracy of the order - Damage-free handling of materials
2. Quality Control The process used to ensure that products meet or exceed customer epectations and are delivered to the customer on-time and without damage.
3. Inventory Control - May also be called the Quality Control Department in logistics - direct the four functions of a warehouse / distribution center: Receiving, stocking, picking, and shipping - Very experience employees - also very knowledgeable about computer systems.
4. Financial impact of Quality - quality begins with auditing during the receiving process. (Example – if a person signs for a $100,000 order and then finds out the order was $10,000 short, than company is out that $10,000)
5. Key quality elements that lead to reduced costs and improved production Quality Planning Quality Control Quality Improvement
6. Quality Planning - Designing a process that is capable of meeting quality standards - Identify the customer and what they need - Data is collected to show snapshots of what is in-spec and out-of-spec at a specific moment in time
7. Quality Planning – Cont’d - Data is collected and analyzed on a number of charts collectively called control charts. - Allows information to be shared across departments To fix anything that is out-of-spec - Quality Audit program ensures that all procedures are being followed.
8. Quality Improvement - finding a better way to meet a customer’s needs - Could team up with human resources to identify training needs to eliminate errors - Also helps company adapt to change
9. Quality Control Systems Lean - Eliminating Waste Six Sigma - developed by Motorola ( DMAIC - Define, Measure, Analyze, Improve and Control. Uses measurements to reduce variate - Total Quality Managment - Most popular and will cover more on the next note card.
10. Total Quality Managment - A system built to involve everyone in the organization and to ensure customer satisfaction. - finding out what the customer wants and exceeding those expectations - Continual Improvement
11. Elements of TQM - Customer focused - Committed senior managment (top-down) - Continual Process Improvement - Total Workforce - Partnering - Performance measures
12. ISO 9000 - A group of international standards that apply to the design and implementation of quality systems. - Very closely linked to TQM
13. Frontline workers and quality control - the investment, cooperation and feedback of frontline workers in the quality control process is essential
14. What is an audit a systematic examination of a quality systems by an independent reviewer. - A trained independent person or team focused on a single part of the process on the entire facility - Can be internal, external, or third party audits.
15. PDCA Cycle for continual improvement Plan, Do, Check, Act
Created by: user-1759375
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