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Meng420 test 1
past tests and quizzes
| Question | Answer |
|---|---|
| How does Operations function interact with Marketing? | Marketing provides the operations with the sales forecasts, customer order, feedback and sales promotions. The operations provide marketing with product/service availability, status of orders and delivery schedules. |
| Order Qualifier | the characteristics of a product or service that qualify it to be considered for purchase by a customer. |
| What are the four dimensions of the balanced scorecard? | finances processes customers Learning and growing |
| What are the four outputs from a product design process? | ▪ defines appearance of product ▪ sets standards for performance ▪ specifies which materials are to be used ▪ determines dimensions and tolerances |
| How can a firm position itself in terms of cost? | elimination all type of Waste examine of cost structure implementing Lean production |
| production design. | - How the product will be made. Simplification, Standardization, Modular Design, Design for Manufacture. |
| - reliability: | the probability that a product will perform its intended function for a specified period of time. |
| - availability: | the ratio between mean time between failure to the total time, (which is indicator of its maintainability.) |
| usability | Ease of use of a product or service, ease of learning, ease of remembering how to use. |
| maintainability: | refers to the ease and/or cost with which a product or service is maintained or repaired. |
| value analysis. | eliminate unnecessary features and functions. Determine the value of the functions Compute Value/Cost ratio helps the design team |
| Taguchi’s quality loss function. | • Quantifies customer preferences toward quality • Emphasizes that customer preferences are strongly oriented toward consistently • Design for Six Sigma (DFSS) |
| Describe the service package of a graduate education (university)? | -consist of physical items -sensual benefits -psychological benefits Variety of educational programs, classrooms, library, labs, computers, bookshop, cafeteria. etc... |
| How can a firm position itself in terms of speed? (compete) | -fast moves -fast adaptations -tight linkages (like zara new designs every 2 weeks) |
| how does operations function interact with supply function? | operations provide suppliers with -order of materials -quality requirements while suppliers provide -item/material availability -quality data -delivery schedules |
| how can an effective product design provide a competitive edge? | meets customer requirements in cheapest and simplest manner reduces time to design product minimizes revisions necessary to make design |
| Functional design? | is a product design that will perform in terms of reliability, maintainability, and usability. |
| robust design | it is a design that yields a product or service that can withstands variations and changes in the environment conditions. ex :land crusier goes anywhere while comfortable for family. |
| tree analysis: | a visual method for analyzing interrelationships among failures and can help suggest solutions for these failures. |
| Methods to increase Productivity | |
| service package of Bahrain T.V channel | this should include psychological and sensual benefits and physical benefits. they can show some positivie motiviaional adsm, physcal is winning a car in one of those sayarati shows. sensual is playing nice music to relax and calm. |
| Traditional cost relationship in waiting line analysis | waiting line cost = cost of providing service + cost of customer waiting. The optimal level of service coincides with the minimum point on the total waiting line cost curve. |
| transformation processes with example | -Physical trans ; bapco , processes crude oil to petrol -Physiological trans -Psychological trans : lost paradise, customers get entertained -Locational trans -Informational trans |
| Batch production | a process plan must be developed for every job that enters the shop or part that is produced. |
| Continuous production (mass production) | a process plan may be developed only once when the assembly line is set up. |
| robust product example | A cell phone that works after repeatedly being dropped is an example for robust product. |
| robust service. example | Telecom service that works on different locations under different weather conditions. |
| Describe the service package for a health center. | Physical items: waiting area, emergency room, surgery room, medical equipment, medication. Sensual benefits: health caring, speed of service. Psychological benefits: comfort, quietness, short waiting. |
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fooder
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