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Hospitality Info Sys
Final Exam
| Question | Answer |
|---|---|
| It is a lodging application that normally performs both back and front office functions as well as supports a variety of other functions such as housekeeping and sales and catering. | Property Management System |
| Proprietary Systems. Minicomputers were inexpensive and small enough to permit automation at the local level. | Fist Generation |
| An information industry term for methodologies, software, and Internet capabilities that help an enterprise management customer relationships in a meaningful way | Customer Relationship Management |
| Hotels that cater to international travelers may need to store data in multiple languages and currencies. | Globalization |
| Selling Individual and Group Reservations Displaying Room Availability and Guest Lists Tracking Advance Deposits Tracking Travel Agent Bookings and Commissions Generating Confirmation Letters and E-mails and Various Reports | Reservation System |
| Denotes each change to a reservation, when it was made, and by whom. | audit trail |
| Used to maintain tight inventory control and to assist the front desk staff in selling walk-in rooms | today's inventory |
| allows guests, travel agents, and wholesalers to check availability and make reservations on a Hotel’s Web site, a direct online distribution channel | Internet Reservation Module |
| Includes pre-printed folios, an expected arrivals and departure list, credit limit report, and pre-printed registration cards. | morning reports |
| records the total for each charge or settlement category and is used for reconciling payments and revenues and as a posting reference for inputting data into the accounting document | daily report (night audit) |
| denotes rates that vary from the rack rate. | rate variance report |
| provide management with information concerning both revenue performance and operating and marketing statistics. | management reports |
| The Purpose of an accounting system | To record all financial transactions that occur with customers, suppliers, employees, and financial institutions. |
| A computerized system used to store and retrieve information and conduct transactions related to travel. Originally designed and operated by airlines | Global Distribution System |
| Major Asia-Pacific GDS offers a variety of web-based GUI tools & is fully integrated with front/back office systems | Abacus |
| Major European GDS Focusing on providing country specific e-commerce solutions for corporations and travel agencies | Amadeus |
| Major US GDS Owns Travelocity.com, joint venture with Abacus, and acquired GetThere.com | Sabre |
| GDS Formed from merger of PARS & DATASII systems, focusing on e-commerce solutions for travel suppliers, agencies and corporations. Powers 50% of internet travel bookings | Worldspan |
| Offer "around the clock" online self-driven travel planning and reservations to your clients. Let the engine "do the math“ | Internet Booking Engines |
| Book from company website Agent-only section | Direct booking option |
| Thought to be the absolute minimum for hotel PMS’s PMS connection to GDS’s & 3rd parties sales channels via the internet The flow of information is “one-way” from channels to the PMS | One Way Connectivity |
| More like 1½ GDS’s, 3rd parties send to PMS via internet PMS sends inventory & rate updates back to originator via internet | Two Way Passive connectivity |
| All rates & inventory managed by PMS GDS’s & 3rd party channels check directly with PMS for availability If a room is available at the property, it is available everywhere. If room is sold (via any channel) it is removed from PMS available inventory | Two Way Active Connectivity |
| They operate through a centralized master code console interfaced to every single key lock Very Expensive to wire each door Great security | Hard Wired ELS |
| This system uses a microcomputer (keycard console) with an electronic key encoder, a device used to encode new lock combinations on guest keycards at check-in | Microprocessor Based ELS |
| list five types of key cards for two way communication electronic locking systems | Magnetic stripe cards, memory card, smart cards, biometrics, and Radio Frequency Identification cards |
| is the second-largest operating expense for a hotel, after labor? | Energy |
| 3 Types of Energy Management Systems. | Central, Individual, and Network Controlled Energy systems |
| Network controlled energy management systems have four levels of temperature set-backs: | Sold, Unsold, sold occupied, sold unoccupied |
| There are three different type of minibar systems. These are: | Traditional, semi-automated, and automated minibars |
| HOBIC stands for | Hotel Billing Information System |
| What is LEED®? | Leadership in Energy and Environmental Design |
| uses ventilation air ducts installed throughout a building that supply conditioned air to a room through vents called “diffusers”. | HVAC (Heating, Ventilating, Air conditioning system) |
| system works off of solar energy by using panels which are strategically placed on the roof top | Hybrid HVAC |
| a measure of the impact our activities have on the environment, and in particular climate change. It relates to the amount of greenhouse gases produced in our day-to-day lives through burning fossil fuels for electricity, heating and transportation etc. | carbon footprint |
| OptiRinse System | Hobart Corp Spray nozzles make water oscillate in S pattern 30 times per second Produces large water drops Reduces overall water usage by 50% |
| Two stage final rinse system based on efficient water distribution and heat transfer | EcoRinse |
| Rack conveyor dishwashers that can clean 130-200 racks per hour Continuous softening system with two tanks Sensor that checks water hardness to determine how much longer the cycle needs Uses only 79 gallons of water to clean 200 racks | Electrolux |
| What are the two types of ice machines? | Air cooled and water cooled |
| a copy of transaction data specifically structured for querying, analysis, and reporting. | data warehouse |
| Data warehouses are sourced from three main kinds of transactional systems: | legacy systems, enterprise resource planning, and electronic commerce systems |
| what is the difference between data mining and data warehousing? | data warehousing is architecture; whereas data mining is best described as an application. |
| the process of finding trends and patterns in data. | data mining |
| what is the first step in the data mining process? | Define problem |
| second step in data mining process? | Identifying source data |
| Prediction, Identification, Classification, and Optimization are | Data mining goals |
| a network of cashier and server terminals that typically handles food and beverage orders, transmission of orders to the kitchen and bar, guest-check settlement, timekeeping, and interactive charge posting to guest folios. | Point of Sale System |
| What are the 2 types of terminals in a POS design restaurant? | Precheck and Cashier terminal |
| Micros, digital dining, and aloha are all examples of what? | Point of Sales Systems |
| enables a restaurant operator to: Price, control, and monitor the entire menu. Generate a detailed item analysis and insight into what inventory usage and cost of sales should be. | menu management system |
Created by:
greenbergelliott
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