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Chapter 7 Prostart
Vocab
Question | Answer |
---|---|
process of sending and receiving information for a response or action | communication |
ability to be believed | credibility |
act of identifying with another person | empathy |
communication that helps understand how something is done and how to improve | feedback |
2 way communication with immediate feedback | interpersonal communication |
ability to focus on whatnis being said so as to summarize true meaning of message | listening |
describes company's purpose and key objectives to teams and owners | mission statement |
numerous messages and information that convey operational procedures policies and annoucements to variety of audiences | organizational communication |
defines compnay's purpose and values to employees and customers | vision statement |