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Chapter Twelve

The Manager as a Leader

QuestionAnswer
Leader A manager who earns the respect and cooperation of employees to effectively accomplish the organization's work.
Leadership The ability to influence individuals and groups to achieve organizational goals.
Human Relations How well people get along with each other when working together.
Power The ability to control behavior.
Position Power Comes from the position the manager holds in the organization.
Reward Power Based on the ability to control resources, rewards, and punishments.
Expert Power Given to people who are considered the most knowledgeable.
Identity Power Given to people because others identify with and want to be accepted by them.
Leadership Style The general way a manager treats and directs employees.
Autocratic Leader One who gives direct, clear and precize orders with detailed instructions as to what, when, and how work is to be done.
Democratic Leader One who encourages workers to share in making decisions about work related problems.
Open Leader A manager who gives little or no direction to workers.
Situational Leader One who understands employees and job requirements and matches actions and decisions to the circumstances.
Work Rules Regulations created to maintain an effective working environment in a business.
Created by: yvonne921
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