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Final for IP Com
Interpersonal Communication "Looking Out Looking In" 13th ed.
| Question | Answer |
|---|---|
| conflicts that arise when two opposing or incompatible forces exist simultaneously | dialectical tensions |
| messages that people exchange verbally or nonverbally, about their relationship; important method for solcing conflicts in a constructive manner; way to reinforce the satisfying aspects of a relationship | metacommunication |
| communication aimed at keeping relationships operating smoothly and satisfactorily | relational maintenance |
| they are constantly changing, relationships are affected by culture and relationships require maintenance | characteristics of relationships |
| essential ingredient in successful relationships | verbal metacommunication |
| the process of deliberately revealing information about oneself that is significant and would not normally be known by others | self-disclosure |
| describes tho ways in which communication can be more or less disclosing | Altman & Taylor's Social Penetration Model |
| cliches, facts, opinions, and feelings | types of disclosed information |
| affinity, immediacy, respect, and control | types of relational messages |
| when one partner violates the explicit or implicit terms of the relationship | relational transgression |
| rewards-costs=outcome | social exchange theory |
| every message has a content and a relational dimension. the content is the subject being discussed with both verbal and non. | more on relational transgression |
| ha a second relational dimension, which makes statements about how the parties fell toward one another | non-verbal |
| what are three powerful dialectical tensions? | Connection v. Autonomy, Openness v. Privacy, and Predictablility v. Novelty |
| how are dialectical tensions managed? | Denial, disorientation, alternation, segmentation, balance, integration, recalibration and reaffirmation |
| sows the importance that self disclosure plays in interpersonal communication | The Johari Window Model |
| Benefits of seld disclosure | catharsis, reciprocity, self-clarification, self-validation, identity management, relationship maintenance and enhancement, social influence |
| rejection, negative impression, decrease in relational satisfaction, loss of influence and hurting the other person are all apart of____. | risks of self disclosure |
| Benefits of self-disclosure, guidelines for self-disclosure, alternatices to self-disclosure, benevolent lie are _______. | Parts of the Johari Window Model |
| alternatives to self-disclosure | Silence, and lying |
| benevolent lie | an unmalicious or even helpful, to the person to whom it is told |
| effects of lies within benevolent lie | lies threaten relationships |
| nother alternative to self disclosure. equicoval language has two or more plausible meanings | Equivocating |
| ____ aims to get a desired response from others | hinting |
| Are hints, benevolent lies, and equivocations eithical alternatives to self disclosure? | some social scientists and philosophers agree, some argue that the morality of a speader's motives for lying, not the lie itself, ought to be judged, and others ask whether the effect of a lie will be worth it. |
| Types of confirming messages | recognition, acknowledgement, endorsment |
| disconfirming messages | impervious responses, berbal abuse, generalized complaining, interrupting, irrelevant responses, tangential responses, impersonal responses, ambiguous responses, and incongruous responses |
| How communication climates develop | verbal and non-verbal messages are part of this. it can take on a life of its own and grow into a self-perpetuating spiral-a communication pattern in which each person's message leads to a similar type of mesage from the other person |
| desconfirming messages reinforce each other | escalatory conflict spiral |
| the parties lessen their dependence on each other, withdraw, and become less vested in the relationship | de-wscalatory conflict spirals |
| the attempt to protect a presenting image a person believes is being attacked | defensiveness |
| a psychological device used to maintain a presenting self-image that an individual believes is threatened | defense mechanism |
| 6 sets of contrasting styles of verbal and nonverbal behavior. each set describes a communication style that is likely to arouse defensiveness and a contrasting style that is likely to prevent or reduce it. | Gibb's Categories |
| a method for speaking your mind that expresses your needs, thoughts, and clearly and directly without judging or dictating to others | the clear message format |
| behavioral description, an interpretation statement, a felling statement, a consequence statement and an intention statement | Elements of the clear message format |
| identify the parts of the format, how to use it | using the clear message format |
| responding non-defensively to criticism | identify methods of the clear message format |
| an expressed struggle between at least two interdependent parties who perceive incpmpatible goals, scarce resources, and interference from the other party in acieving their goals | conflict |
| avoiding, accommodating, and competing | conflict styles |
| lose-lose | avoiding |
| lose-win | accommodating |
| win-lose, sometimes degenerating to lose-lose | competing |
| occurs when a communicator expresses hostility in an obscure or manipulative way | passive aggression |
| occurs when a communicator expresses a criticism or demand that threathens the face of the person at whom it is directed | direct aggression |
| partial lose-lose, gives both people at least some of what they want, although both sacrifice part of their goals | compromising |
| win-win, colloborating seeks a win-win solution to conflict. show a high degree of concern for both themselves and others. rather than trying to solve problems "my way" or "your way," their focus is on "our way" | colloborating |
| "the relationship," "the situation," "the other person," and "your goals" | factors to consider which conflict style to use |
| its character usually is determined by the way the parites interact with each other | conflict is relational |
| a pattern of managing disagreements | relational conflict style |
| men and women often apporach conflicts differntly... research on how married couples handle conflict found that the importance of gender in determining conflict style is "dwarfed" by the behavior of the other person | Gender and conflict |
| 1.initiating 2.experimenting 3.intensifying 4.integrating 5.bonding 6.differentiating 7.circumscribing 8.stagnating 9.avoiding 10.terminating | Stages of Knapp's Stage Model of relational maintenance |
Created by:
softballgurlie